"Good Laptop but you have to work hard to get service!"4.0 starson by EngrVA
Pros: 16.4 inch high resolution LCD. Good for watching movies and graphics.
Cons: Touchpad buttons are small and hard to click. Speaker is not powerful.
Summary: I have used this for 1 year. Right before my warranty ran out, several cracks developed on the housing near the power button although I never dropped or bumped it. Sony repairs asked for $280 to replace it. At that point I emailed Sony CEO Ryoji Chubachi and other executives of the company explaining my situation. Few minutes later Repairs called me back and agreed to repair it free of charge as I had the warranty. Shouldn't I be pleased with the service? :]