"If you are interested in head-aches, buy this device."0.5 starson by ReligTechie
Pros: It's thin. It's light. Backlit keyboard. and is nice looking.
Cons: Dealing with Toshiba support is like getting a tooth pulled. Small side grievance, for the 21st century, no support chat option??? Blue screen of death 3 times in the first 2 weeks. Battery NOT 8 hours
Summary: Absolutely horrid support. Blue screen is terrible. A friend of mind purchased this device and the Wifi simply didn't work. After dealing with support forever they said they'd replace the system.Update One: Got off the phone with support yesterday and they said that because I have next day service, they would contact me via email to set up an appointment.
I bought this for school so in that sense it was nice. Light and easy to move around and great for taking notes. However, it crashed mid-class with half my data erased.
I don't own a Mac book but I am thinking that you get what you pay for.
Updated on Mar 14, 2012
Today is the next day. No email. No call. Nothing.
For those who are interested. My machine is the Portege Z835-ST6N02 Ultrabook™. With an i5 and 6GB RAM.
Updated on Mar 18, 2012Update Two:
A quick recap: I have the i5 Z835 Ultra-book. This computer crashed now 7+ times in 3 weeks. I took the more expensive Toshiba next-day repair service and spent more than 2 hours on this so far. Have a Claim and Authorization number but....
No call back yet from Toshiba. So I called the corporate offices on Thursday and the woman who answered transferred me to the corporate escalation department, or something to that effect. She told me to leave a message and someone will get back within 24 hours. It is now 3 days later, no call.
Can you imagine this? You rely on your computer and I must save everything every 2 seconds just in case I get the BSOD. Toshiba support is nowhere to be found at all!!
Updated on Mar 27, 2012Update Three:
Spoke to Corporate Escalation center. Took a few days to get back to me, a few days later the technician contacted me and today, an actual visit by the technician. Motherboard has been replaced.
This technician mentioned that there were other issues with this device I should expect and look out for. Namely the plastic plug holder (which cracks) and flimsy keyboard.
A complete 2 weeks after this incident began and we've attempted at fixing the issue with a new motherboard.
Moral of this story, buy Toshiba at your own risk.