"Swing and a miss."0.5 starson by baniah
Pros: A beast regarding specs and performance.
Cons: Power adapter input designed on the right side of of this laptop, so if you right handed this can be a nuisance. Volume a little low. Out of the 1 year that I have owned this laptop I have had it work properly only 6 months. Thats unfortunate.
Summary: Let me begin by saying I have been a Toshiba laptop customer for 11 years now, and over that span of time I have owned 4 laptops, 3 of them would be considered high end model's. (Model's as follows: Satellite 5202-S703, Qosmio G25-AV513, Qosmio G45-AV680, and Qosmio x505-880) I had experience some problems in the past with some of the machines, but to Toshiba' credit they resolved them to my satisfaction even after having to send in one of their models for repair. Overall I have been a relatively happy Toshiba customer.
This is a review is about the Qosmio x505-880 model.
I ordered the Qosmio x505-880 on 12/9/09. I received my laptop on Wed, Feb 10, 2010 at 1:58 PM (2 months later). After opening and setting up the laptop, I notice that it would shut down intermittently and restart. I immediately contacted customer support who tried brief troubleshoots. They quickly realized that it was a hardware issue, and generated a return procedure and I shipped back my new $2300.00 laptop. Toshiba shipped me out a new laptop on Tue, Mar 9, 2010 at 7:45 AM (4 months after my initial purchase). The months following, the Qosmio x505-880 worked without any problems, the only concerning observations was the design placement of the AC adapter power cord input which was on the ride side of the laptop, so if you are right handed and use your mouse on the right side you are bothered by the obstruction of the power cord. The only other disappointment was the volume, even with Windows sound mixer at maximum it seemed a little low. Otherwise I found the laptop to perform as expected.
The problem began 4 months ago (around October of 2010) when I noticed it started to shut itself off intermittently as did the first Qosmio x505-880 that I received. I decided to monitor it and see if there was any improvement after I updated the bios and Windows 7 OS updates. Unfortunately, this did not resolve the issue but the problem became progressively worse. I contacted Toshiba's customer service who walked me through some troubleshooting procedures, this however did not resolve the problem. The Toshiba representative generated a return ticket to have it sent to their repair depot this was done on Mon, Dec 27, 2010 at 11:17 AM.
So far as of Monday, February 07, 2011, I have yet to receive my Qosmio x505-880 or an expected repair and return date. I contacted the customer support person who appeared mildly interested but responded by saying that currently Toshiba internal procedures was experiencing some upgrades so that they were not able to speak with the repair depot regarding the laptop repair status and that he would not be able to help me. I appreciated him initiating my speaking to a case manager, which is where things became more difficult. She mention that she was "sorry for any inconvenience" but after she emailed the repair depot that there was "nothing else that she could do for me", and that I "should call her back in 24 to 48 hours" I asked if there was someone else that I could speak with and her reply was "no" and that "she was the highest authority that Toshiba would allow me to correspond with". I then asked if there was someone like a district or regional customer care manager that I could email, to which she replied "they don't have the time to respond to customers". Her idea of resolving my concerns was to call her back in a couple of days (even though she would not leave me her extension number so I guess I would have to find her through the phone tree). I pointed out that I was left unsatisfied after this experience. Her reply was "she apologized for the inconvenience and that there was nothing more that she could do".
Since I shopped and purchased Qosmio x505-880 beginning on 12/9/09, I have only had a problem free working computer for around 6 months and out of the two that I have had both of them were faulty. A small piece of irony, I recommend the Qosmio to my closest friend, he bought a Qosmio x505-895s and hasn't had any problems.