Toshiba Satellite L505D-S5965

Pros: It's small, cheap, great for checking email and surfing the web

Cons: It shuts down frequently all by itself after 5- 15 minutes of use. I've called Toshiba multiple times and have sent it in for repair twice and it still is not fixed. My one-year warranty is about to expire.

Summary: I like the convenience of the unit but I'm horribly disappointed with the response from Toshiba and their customer support technicians. I've called repeatedly and they attempt to fix over the phone only to find out the "fix" is not effective. Toshiba has recently instituted a new policy of charging for shipping to and from their repair depot as well ($14.95). I also understand Toshiba repair techs are home-based employees (contractors) and when I received my lap top back, the tech had downloaded numerous personal information items (recoreded calls, emails, letters sent, etc). When I've called for supervisors no one returns my calls. When I've called escalating to a higher technical support representative, no one returns my calls and I eventually have to call yet again. If I had to do over again I would not purchase a Toshiba product because of the performance of the unit and the quality of the customer service and repair.