"AVOID TOSHIBA LIKE THE PLAGUE"1.0 starson by betho2l
Pros: Nice sized computer, light weight, decent screen and sound, good sized memory, an okay system for the price. Truth, I actually like the computer, no optic drive makes it lighter, good for student or someone who travels.
Cons: where to begin? First, Battery overheats and is on recall as are a number of other pieces and you can
forget getting your computer back for months, which means you loose out on warranty time with your system.
Customer Service WORST in the industry.
Summary: I sent my machine back for warranty work the middle of January, no problem. Was notified that there was non warranty work needed to be done (not sure if I believe). Took over 2 days and spent 8 hours on HOLD, in fact they left me on hold even after they had closed! before I finally spoke to someone. Paid my money and expected my computer to be fixed. After numerous tries to contact a person, I was informed by email that the parts for my system would be in by mid MARCH. So IF the part is on time and they fix it quickly, I may have my system back by APRIL.
Are you kidding? I went through the phone loop again to be told by a completely, couldn't care less, service Manager that they don't keep parts on hand they order them for each system. Again, Are you kidding? I then asked how I could contact Toshiba corporate and was informed that THEY do not respond to customer complaints.
I liked this computer, it fit what I needed. But I also need customer service and they do NOT have that. In this market where many systems are similar find something by a company that actually cares about after purchase service. Don't blow your money on a company that tries and does, get you in the end.
Readers may say this does not have to do with the computer itself but it does. When you loose two and a half months use of your computer under warranty time that's almost an entire quarter of the year and if this is your primary or only system you are in trouble. So it does have to do with owning and using this system, or in fact ANY Toshiba system.
It's a nice little system and I was very pleased with it until this. Thank goodness I did not give my old laptop to my son or I would be unemployed. I work from home via my computer.
Spend your money on a company that cares.