"Great Potential; Poor Implementation;Even Worse Service"2.0 starson by SpartySAM
Good color (when it works)
Easy to get at paper jams
Good print quality
Cons: Fragile (not sturdy)
Prone to break down
Poor Customer Support
Overpriced print cartridges
Summary: My first HP print (an Laserjet II) was so durable that you could drop it 2 stories and it would work. How the world of HP has changed. I got the HP cp3525dn to try out this good looking printer. Recently, the Magenta color has failed. This is not the first problem that I have had with this printer in the four months that I have owned it. Customer service is a true crap shoot -- you have to wait and it is evident that the people at the other end are reading a script. Even when you know what to do, they require you to go through the steps. For this last problem, I was on the on-line chat for nearly 2 hours (time that I could not spend). I informed the service person that I wanted to send the printer in for repair. Fine, said the rep, let me send you instructions next day. That was a week ago. Oh well.
Bottom line -- this is a mediocre printer. At over $200 per cartridge, a complete replacement of the four cartridges costs more than the printer -- this is not right. Print quality is decent but the durability of the printer is suspect. The plastic parts seem fragile (being thinner than they used to be in the past). Customer support is poor. When you contact an authorized HP site (one noted on the HP web) and ask them for assistance in repairing the product, you are informed that they will only service the units they sell (Oh well). HP insists that you discuss the problems with the company that sold you the printer; the vendor tells you that this is an hp problem. Oh well -- you quickly get to know what a tennis ball feels like.
I have owned several brands of printers (okidata - great price, poor quality; Xerox - great price, some persistent quality problems -- front panel display on the Phase 8560dn is prone to burn out; Minolta-Konica; and Dell. HP is at the bottom of the quality list.
In short, consider other printers such as the Dell 3130 or the Lexmark C734dn. This printer promises a lot but delivers little but aggravation.