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The LaserJet 1020's text quality was excellent, though not perfect: upon very close examination, we noticed that some characters had edges that weren't perfectly sharp and, overall, the text could stand to be a bit darker. Again, we were looking very closely. The graphics print didn't fare as well as the text print, though. Solid blocks of toner showed a blotchy quality that we didn't see with the Lexmark E250d or the Samsung ML-2571N. The photo elements on the page weren't as smoothly rendered as we would've liked. We preferred the quality of both the Lexmark and Samsung printers over that of the HP, but overall, the HP LaserJet 1020 is good enough for casual home users.
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HP backs the LaserJet 1020 with a standard one-year warranty, which is on par with the competition. While under warranty, you can get toll-free phone support 24-7, at no cost. HP's Web site has downloadable drivers, software, and manuals; e-mail and online chat tech support; FAQs; and a troubleshooting guide.
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