The Best of Both Phone, and Tablet
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"Poor printer, not suitable for preparing scientific documents" on by pallabg
Pros: Fast printing
Cons: Poor quality print. The quality of print is inferior in comparison with HP Laserjet 1010. Not suitable for printing photos and dark symbols. The manual feeder is inconvenient
Summary: Do not buy this printer. It may be good for printing plain text, but not suitable for printing graphics. The printouts look like economic mode prints of 2200 printer. I have printed more than 500 pages in the hope that the performance would improve. But the quality remains poor. Why has HP launched this printer?
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"Macintosh setup unsuccesful." on
Pros: I needed a printer with both USB and parallel port inputs. The installation to my windows laptop was trouble free.
Cons: While the printer works with my Mac, I could not install the HP toolbox via the Mac. If I did not also have a PC linked to the printer (which enables all the printer options) I would be VERY unhappy.
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"Nice SOHO printer" on by necrolin
Pros: Good speed, prints well, works with Linux, no problems so far.
Cons: None so far.
Summary: I've been using this printer for my SOHO for several months now and it's printed flawlessly. I haven't seen a single error so far. It works well with all the computers on the network including: Linux, Vista, and XP. Everyone here's been very happy with it. 2 thumbs up.
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"treat customers like trash" on by ace101
Pros: when it worked,it worked but that is history
Cons: customer service/tech support
Summary: Printer started printing with dark streaks. Used on-line diagnostics to identify cause was three month-old toner cartridge and not printer. Called sustomer service to see how long warranty was. Customer service told me only technical support could tellme that, and that is would cost me $39.95 to speak with technical support (to tell me whether a $79.95 item was covered by warranty). I threw out the printer and purchased a Brother which comes with lifetime free tech support. I sent an email to HP, received an acknowledgment about how important it was to them and apologizing for the delay in sending me a personal response. I heard nothing further.
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"beware of HP repair policies" on by jss19
Pros: prints clear and fast copy
Cons: broke after one month minimal of use; repair process a sham
Summary: A warning to all potential HP customers--beware! I had my printer for one month before it died and after several days of having it work for a job or two before it died again, the HP techs said that it was hopeless and should be returned for repairs. It was then that I learned that the HP policy is that you have to pay to have it shipped back for repairs (unless you want a refurbished model). Worse still, after I got it back, the information on the return slip indicated "other problems" and that it was "upgraded." When I called for specifics I was told that they couldn't find any problem and simply returned it. Yeah, that really builds confidence in a customer, especially when there were two locations on the form to relay that they hadn't found the customer problem. Sure enough, it broke down again the next day. The tech advice--send it to us for repairs!
So, you've been warned. If you are lucky and yours works, great, but after having to spend endless hours on this with no printer to show for it there is no way that I'd ever by an HP again.
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