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"Couldn't have gotten a better printer.." on by roatan4us
Pros: Fast, reliable, A+ does envelopes beautifully
Cons: If I have to say something, maybe a bit noisy
Summary: I have had this printer for about a month now in our non-profit office. I do a lot of printing of envelopes and that was a very important feature in deciding which printer to get. This one has the manual feed on the front (not on the back, like some models)behind a fall down door. I can stack up to 10-12 envelopes right there and off it goes.
The first job I did with it, was about 450 banquet A6 size envelopes, and not a single jam, or problem. I just sat there feeding it a stack of envelopes when needed.
This job would have taken me a good portion of the day with my old LaserJet 4. It was done in no time with this one. I only have one tray for papers, I think you can buy a second one as an option. Very easy to install.
The one thing that I print once in a while, that this one can not do, is large posters that are folded in half. Our other LaserJet 5 can do those,not this one. Another feature that I really like, is that it recogizes if you have a paper in the manual feed. On the old printer I had to tell the printer to take it from there, but on this one I can put a regular 8 1/2 x 11 in the manual feed, and it will take it from there automatically.
If I have to give a con, it would be that it is a bit loud. The idle/sleep is very quiet, just somewhat loud during printing. -
"roller, gears & fuser problems - nothing but trouble. plus HP warranty sucks." on by kellybuziak
Pros: fast and quiet
Cons: manual feed problems, roller problems, gears broken, fuser needed replacing all within 1 year
Summary: We have two HP2420d printers, each in different offices. One office has had to replace their printer 3 times; 1st-replace rollers, paper jamming; 2nd-replace rollers, paper jamming; 3rd-broken gears, loud noise, could not use at all. The other office has had to replace their printer 2 times; 1st-roller problems, paper jamming & black marks on all prints (was not the toner); 2nd-fuser dead, squeky and grinding.
The "warranty" requires you to take it to an authorized dealer yourself and wait the 5-10 days for it to be fixed (free of cost-but do it yourself and you're without a printer the entire time). Or you can mail to HP at your own cost and at your own risk and they'll fix it and send it back in 15 days (again you're without a printer the entire time).
Because of these reasons I will never purchase HP products again, either at home or work. The customer service reps are terribly difficult to deal with and I've spent over 6 hours in 2 days on the telephone with them on the latest "warranty" issue with the dead fuser, still unresolved.
I would not recommend this printer to anyone. I would recommend an old HP 6P or 5P though, they were the last decent model HP made. -
"Before you buy any HP product...." on by sg1efc
Pros: Sorry, but I do not have any good comments about HP.
Cons: HP does not support their products, even under warranty.
Summary: Go to this thread before you buy any HP. See for yourself what kind of problems others have had & that HP has not helped them. At this link, read what one person's solution is to the problem with HP's Officejet D145's:
http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=716493758+1102441244676+28353475&threadId=746562
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