- Average user rating: 2.0 stars out of 4 reviews Back to product review
- My rating: 0 stars
Full user review
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1.5 stars
"Prints great, until theres a problem"
Pros: Super fast print outs of simple documents
Cons: Talking to a wall is more effective than their "customer service"
Summary: I encountered my first error with lexmark about few weeks ago when my starter toner cartridge indicated low, so I bought a normal & expensive OEM Lexmark toner cartridge. I install the cartridge and the printer still indicates Low toner. At this point I called their tech support and hoped they would tell me its a simple problem, no, they told me to go buy a brand new High Yield cartridge at $150 to fix the problem. I asked for an employee number and they hung up.
"Contacting Lexmark:
If the "Toner Low" message remains after a new cartridge is installed, contact Lexmark Technical Support for additional assistance. NOTE: When calling for service, you will need to know your printer model and serial number."
I used to have an HP Color LaserJet 2605dn.
It printed out great for the first week, then started to eat and jam paper internally. I was fortunate enough to have Staples business depot on my side and I got a refund hassle free.
The only reason i'm giving this printer 3 out of 10 is because of the poor Customer Service, other than that and the faulty toner indicator, the printer prints great!
Where to buy
Lexmark C500n Color Laser Printer:
$349.99
| store | price | in stock? | rating |
|---|---|---|---|
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Office Depot
|
$349.99 | Yes |
|
