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Full user review
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7 out of 7 people found this review helpful
1.5 stars
"Paper handling problems reported."
Pros: good speed and price
Cons: Paper jams after initial breakin.
Summary: of the six B4200 and 4250's the school district owns, users of 4 of the units have reported paper jams as the page first gets picked up from the tray. These reports did not come in until after the printers had been in service for months. Our HP1200's have been more problem free.
- 3 replies to this review
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After just a few months of light home use, my B4250 permanently indicates a paper jam. It will print one page at a time if the control button is pressed, but it's essentially unusable.
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My B4250 was somewhat tempermental in paper handling from the beginning and frequently indicated a paper jam when there was none. Just a few months in after light home use, it now always indicates a paper jam. It will print out one page at a time and requires hitting the control button to print another page. There does not appear to be a solution to this problem short of sending it in for service.
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I have been using a B4300 for about two years now to print weekly church bulletins. Extraordinarily cheap to operate (especially when buying the high-capacity toner tubes), fine quality, etc.
However, about six-eight months ago, it started jamming at the paper pick-up point on a regular basis. For a while I was able to make it behave by using paper I knew to be new, dry, and lightweight (20lbs). The problem has continued to worsen. Alcohol cleaning of the take-up rollers has helped me limp along, but I'm this site now simply because I have to actually replace the thing -- I cannot get through an entire week of bulletins now without multiple jams.
The problem appears to be partly a design flaw and partly a part wearing out. In the design flaw case, the paper has to 'bend' twice in its path - two 180 degree turns. Many other printers require only one such change of direction. This double-turn requires a fairly tight paper bend and I believe that's contributing to the problem.
The main issue, though, involves the junction between a steel and rubber roller under the toner drum, just prior to the paper arriving at the drum. The paper is supposed to pass between these rollers and is now refusing to do so with annoying regularity. That's the jam site. The rollers are held together by springs and I don't know if those springs have loosened, or whatever, but it's a matter of the lower roller (the rubber one) being unable to grab the paper to pull it through.
Irritatingly, the Total Cost of Ownership issue is rearing its ugly head, for the B4350 model from Oki is STILL high on my buy list simply because I can print at 1 cent per copy... which may make it worth buying every 1-2 years (even at $300) since competitors like the HP models are closer to 4 cents per page.
*sigh*
