"Good printers while they work."1.5 starson by NCSDT
Pros: 10K Toners, Speed comparable to similar model, Easy for users to replace toner
Cons: Expensive Drum to Replace, Toner not widely sold, Toner cost isn't better then other machines.
Summary: I have about 30 Brother printers and we decided to look at our next default printer as Brother discontinued the model we use. One of the IT guys did a cost analysis of the Oki B431 and all looked well. The problem, he didn't factor in bad reliability and expensive drums. We purchased 8 of these printers. After 2 months of minor usage 1 of the printers suffered a bad drum after about 400 prints. That is the drum causes lines to be printed out on the document. Well our documents are legal documents so lines are not acceptable. I did the normal procedures of changing out the toner, cleaning the printer, but the lines continued. To my dismay the Drum cost almost as much as the printer when it was on sale, and even when not on sale it is almost 50% of the cost of the printer. I know drums are expensive, but this is also a printer that costs $400 and the drum hits the same price of $1,000 printers by competitors. Either way 1 failure could be a fluke and we purchased a new drum for almost $200. This then fixed the problem. Come 6 months and 4 of the machines are down due to the same issue. So out of 8 machines purchased 5 of them had drum failures and none of them came any where near high usage. The end result is that these printers work well when the product works, but there is a flaw with the drum design. Either way it will cost us more time and money to warranty the machines, spending hours on the phone and shipping the defective machine to them for analysis. I can't seriously sit here and waste my time or my company's money waiting for answers. I also need an office in working condition. Oki data are not cost effective. Do you research and add in replacement drums and toners over the life of the product. If the original decision were mine to make, i would not have purchased these printers based on cost, but now i'm afraid to even hear from our staff that they are having an issue with the last 4 Oki's. I'm basically buying new printers that are the equivalent to the Oki's in everyway, but for the cost of the Oki drum. Buyer beware!