Pros Clean design, fairly easy setup, quiet, nice print quality
Cons Very small toner capacity, printing software
Summary Overall I was quite happy with this printer, it is a clean design without a lot of flip-out panels/guides or easily breakable moving parts. The setup was fairly simple and the noise level on it is very reasonable. It did have two drawbacks though...
The only annoying thing about it was that when you print, the print software raises a grey box on the lower right of the screen that says "preparing print job" for several seconds, whatever happened to "background" printing? I don't care what is doing, just print and let me get back to work.
The other point of contention was the toner capacity. Being used to laser printers with 7,000 to 15,000 sheets per cartridge; I was totally shocked after I bought this to find the toner capacity is only about 1500 sheets (2500 for high capacity). I havent found any after market cartridges so you are looking at having to get a full price toner ever 6 packs of paper. My previous lasers have typically lasted the first year on just the included demo toners and this one lasted 400 pages. This may not be an issue for someone who very very rarely prints but I dont fall under that category.
Looking at the math, per print cost on the Samsung ended up running 2 cents per page for the high capacity and 3 cents for the standard capacity, where as my previous printers high capacity cartridges ran 1/3 cent, making the samsung 10X times the printing cost to operate.
Having glanced around since then, I have noticed several other models of personal lasers going to the low capactity cartridges so it is not just this model. It seems like they are trying to recreate the injet model where they give you a cheap printer in order to sell you the supplies. But, in the end, it is Buyer beware so look at cost of ownership and your expected usage before buying.
Pros Cheap, fast and no problems setting this up (including for Mac)
Cons Was very happy with this printer until around a week ago when I installed an automated firmware update. Immediately following the update the printer failed to recognize my 3rd party toner cartridge. Samsung tech support, was rude and unhelpful.
Summary If your happy to be tied into purchasing cartridges from Samsung then this printer seems fine, but this kind of dishonest behavior really annoys me. If I was required to purchase Samsung cartridges for the printer then this should have been settled upfront, it wasn't. There is a differences between not guaranteeing support for 3rd party products, which I can understand, and deliberately locking them out.
Pros NONE! DONT BUY A SAMSUNG
Cons WORST printer ever! Customer service FORCES you to keep their product by having you waste your time, money and energy continuing to bring their useless crap to a service center 45 minutes away. WASTED MONEY!! BUY A HP printer!!!
Summary I bought this printer April 2010 and it is Aug 2010.. 4 months later I SUPPOSEDLY went through 2 printer cartridges/toner. Had printer serviced at THERE service center, had replacement toner sent and still blinking red light. I asked for a refund but they state it has to be serviced THREE times before they even CONSIDER a refund or replacement (LIKE WHO WANTS THE CRAPPY PRINTER)!!
SO your FORCED to continue to keep the useless printer and all customer service can say is "TO BAD"... This is the FIRST and LAST SAMSUNG product I will EVER buy!!! HEWLETT PACKER all the way!!!!
I ONLY bought the printer because of the price and it goes to show... YOU GET WHAT YOU PAY FOR!!!!!!!!!
Pros No positive comments...
Cons NOT Mac compatible! 1) It's definitely not plug and play. 2) The setup instructions in the manual DO NOT match the actual software setup. 3) 3 hours into trying to make this things work on my wi-fi network and it still isn't working!
Summary Yet another P.O.S. product brought to you by Samsung.
"fire hazard"on by trucksisentinc
Pros can print color quality and black prints in high volume in a timely manner
Cons after 1.5 years of use, it became very noisy. then it began to heat up more frequently.
then ultimately it started on FIRE! We bought two and they both did it.
Summary Customer service is everything when it comes to product inquiries and service. SAMSUNG makes great sturdy phones; but their printers are NOT workhorses. AND when you have questions or need service, you cannot reach Samsung. We have written & emailed and received no response.