"Great monitor, defective stand"3.0 starson by rascalnikov
Pros: See previous posts
Cons: Stand + connecting bracket have design/manufacturing defect, customer support = nightmare
Summary: I ordered a Dell 2407FPW (24" widescreen) monitor last week. When I set it up, it had a noticeable tilt to the right. The distance from the top of my desk to the bottom left corner was 1.5cm different from the the top of my desk to the bottom right corner. The level could not be adjusted by rotating the monitor because it rotates clockwise while the adjustment would be a counter-clockwise turn. Applying downward pressure on the top left corner and/or upward pressure on the bottom right corner did not work. The monitor flexed back to its original, tilted position. The only solution was to place an object weighing approximately 16 oz. on the 4.0cm-wide top left corner of the monitor. (A Swingline stapler works well, but a can of Spam is too light.) The problem was not with the monitor but with the stand and bracket that connects it to the monitor. It was a manufacturing or design defect of a few minor parts.
Though the stapler corrected the issue, I still wanted a defect-free monitor. I contacted Dell Customer Care on the day the item was received. They informed me that they would send me a replacement monitor with a pre-paid return shipping label in 5-7 days. The monitor was shipped overnight so I received it 2 days after my call. But when I set up the replacement monitor, I noticed that it had the same flaw. I tried to manually correct it but the stapler was still the only solution. I called Dell back and informed them of the problem with the replacement monitor. They offerred to send me a third monitor with no guarantees of a defect-free product. I suggested that they give me a 10% discount because I thought that that would be quite fair. The support rep. put me on hold and spoke to her manager and they countered with an offer for a $50 coupon on next purchase. But I didn't want to buy another Dell product, I just wanted a proper monitor. So they connected me with Technical Support so that I could once again explain the problem with the monitor stand and connecting bracket. After being put on hold several times, they again offerred to send me a third monitor. I suggested the 10% discount again and it was finally accepted. Excluding my first call to Customer Care, I spent 2 hours on the phone speaking with a customer support and technical support rep. who put me on hold a total of 6 times while speaking with their respective managers. My issue was finally resolved after a lot of wasted time. They are crediting my account slightly over 10% within 3-21 days and they are arranging for someone to pick up the original monitor from my apartment.
Me, my brother, and my father have had many other negative experiences with Dell Customer Support for PCs so our families will never purchase another Dell PC again. I will encourage them to also never buy another Dell product because it's not worth the hassle to deal with their horrible customer support.
This is a great monitor but the stand is not manufactured correctly. If you are on the fence about buying this monitor then buy one from another company or buy the 19" model. But you'd be saving yourself a lot of trouble if you just refused to ever buy another Dell product again.