Get Visual Studio® 2010
- Average user rating: 2.0 stars out of 7 reviews Back to product review
- My rating: 0 stars
Full user review
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1.0 stars
"Horrible Customer Service"
Pros: Large reputable company. Good infrastructure and excellent technology. Reasonable hosting package. Good management of SPAM email.
Cons: Absolutely horrible customer service. Poor ability to resolve technical issues.
Summary: Since we moved our sites to their servers one month ago, we have opened 4 service tickets; three of which are still open, and the one resolved was simply to cancel an auto-renew account (yes, they let you sign-up for a hosting account, but you need to call and beg them to stop it from renewing every month).
We have sent several follow-up emails, but each response is canned support rhetoric. ?We are committed to creating the best customer experience possible...? ?You will be contacted within 24 hours?? Yes, we received an autoresponse, but no resolution.
Calling for technical support does little good because their level 1 support staff is not knowledgeable enough to help, and the request usually needs to be handed up the ladder to someone too busy to respond.
NetSol is great for the small business which doesn?t put too much stake in their Internet presence. If you rely on e-mail, web-catalog, etc., and expect a rapid response to technical issues, then look elsewhere.
- 1 reply to this review
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I agree - horrible customer service!
My workplace is a current customer of network solutions. First of all they are highly priced in comparison to the competition.
We had a terrible experience with network solutions last week. Our website was down for 3 days despite being told it would be down for 2 hours by support on the phone.
I received a follow-up call from a rude customer service rep this morning that proceeded to argue with me about the time the website was down, rather than apologize for the inconvenience they have caused me.
Network Solutions, it?s nice to receive a follow-up call; however when you have been down for 3 days straight, it?s probably smart to instruct your reps to be polite and understanding.
