Panasonic Genius Prestige NNSD997S (microwave oven - freestanding - stainless steel)

Pros: It looks good.

Cons: I bought this microwave which was the most expensive in the store. Set it up as soon as I got home and it didn't work.

Summary: I followed all the troubleshooting suggestions first then called customer service. The CSR was inpatient, condescending, and never apologized for the inconvenience. Finally after walking me through the set up several times he told me to return it to the store. He said I was not following directions - to indicate why the unit did not work. I asked him if he thought I was an idiot and he continued to say I did not follow directions. I followed his directions precisely and the unit never worked properly - the light was on and the tray inside was turning but the unit was not running. I asked his name and he was hesitant to give it, then said "Jack" and claimed he could not give his last name. I asked to speak to a manage and he placed my on lifelong hold. BAD NEWS! i CALLED AND SPOKE TO A MANAGER AND THEY HAD NO JACK. Never again will I purchase a Panasonic product due to customer service!