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March 19, 2009 10:22 AM PDT

TomTom unveils map-updating service

by Bonnie Cha
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(Credit: TomTom)

On Thursday, TomTom introduced a new plan for delivering map updates to its customers. Dubbed TomTom Map Update Service, the subscription-based service brings quarterly map updates for a one-time fee as low as $39.80 or $9.95 per map release.

The service is available starting today. If you subscribe, you will be alerted to new updates when you connect your GPS devices to your PC and the TomTom Home service (the company's free desktop software). From there, you'll be able to download the maps, which reflect all road changes that have been verified by TeleAtlas. The update includes whichever map or map set comes standard on the device.

As with all things, there's some fine print in terms of pricing. The cost of the update varies depending on TomTom model and the age of the map currently on the device, so it could be more than the advertised $39.80/$9.95 fee. You'll be given an estimate when you connect your portable navigation device to TomTom Home.

The Map Update Service joins TomTom's other map-update offering, TomTom Map Share, which allows users to make updates and corrections right on their GPS devices and then share them with the TomTom community. The company also has a 30-day latest-map guarantee, which entitles customers to a one-time free map download if a new map becomes available within 30 days of first use.

March 2, 2009 2:20 PM PST

Are voice commands on GPS worth it?: Ask the Editors

by Bonnie Cha
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Q: I am writing to ask you about what GPS device is the best for someone interested in traffic updates (preferably free), as well as Bluetooth capability. I also like the idea of Lane Assist because I fear missing exits. Also, is the voice response option really a practical one at this phase? Hope to hear from you soon. --Alex via e-mail

A: Hi Alex. I'll start with your last question first. Voice command functionality is just starting to show up in portable navigation devices, letting you enter addresses and perform some other tasks simply by speaking to the GPS. As with any new technology, I can understand your apprehension. Is it good enough? Is it actually useful? In other words, is it ready for prime time?

In the case of voice commands and GPS, it's not quite there yet. The idea behind it is good. The ability to enter addresses and perform certain functions with the sound of your voice would seemingly save you the time and trouble of going through various menus and tapping onscreen buttons to achieve the same goal.

Being able to do things like increase system volume and zoom in on maps via voice commands is particularly useful since you can keep your hands on the wheel instead of reaching over to fiddle around with your PND's touch screen.

However, in practice, the technology still needs some work. Voice command functionality is available on a handful of GPS models, such as the TomTom GO 930 and the Magellan Maestro 4250, but of the current offerings, there are only two models where I'd consider the voice command feature satisfactory: the Garmin Nuvi 880 and Navigon 7200T.

These two systems returned fairly accurate results when dictating addresses, and the Nuvi 800 had the bonus of offering 30 voice commands to perform other functions, including volume control and activating the hands-free speaker system. Unfortunately, they're also on the pricier side ($700 to $1,000 for the Garmin and $300 to $500 for the Navigon), and I wouldn't say the voice command functionality is so great that it's worth the extra expense.

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November 5, 2008 4:48 PM PST

GPS for bikes: Ask the Editors

by Bonnie Cha
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Q: I am going to be a package delivery person and was wondering if there is a GPS for bikes to help me navigate the city [of Quebec]. I am looking for two features in the GPS system. I only know my destinations and would like to know the best way to get to them in the best time ever! And I want the system to be on a network that gets updated by users so it builds on its on core to be a better product. GPS on a network that is always updating itself to be more correct on street signs, as they change always, traffic, etc. --Dylan C. via e-mail


A: Hi Dylan! First off, I'm not sure if you're talking about bicycles or motorcycles, but I'll cover both types just in case. If you're talking bicycles, finding a GPS to meet your needs is going to be a bit difficult. I've been doing a little research online, and a lot of the models available for bikes, such as the Garmin Edge 705, are more for training and logging your rides or workouts. Plus, they have a more outdoor/off-road focus rather than city navigation, so I'm not sure they're your best option.

Garmin Zumo 550

Garmin Zumo 550

That said, there are a number of in-car GPS that have bicycle routing modes and can provide some of the functionality you're looking for in a portable navigation device. In terms of being hooked up to a network, the Dash Express delivers the most functionality in that sense, since it offers Internet connectivity via Wi-Fi or cellular network and allows for over-the-air map updates, real-time traffic updates, and more. However, it's not very bike-friendly; it's large and clunky and I'm pretty sure there's no bicycle mode.

TomTom offers something called MapShare, where users can make adjustments to maps (such as noting blocked roads, updating POI, adding new streets, and so on). You can make the changes right on the device, save them, and then upload and share them with other users via the TomTom Home desktop companion. Navigon also has something called FreshMaps. From those two companies, I'd recommend something small like the TomTom One series or the Navigon 2000S, and be aware you'll need to get a bicycle mount.

Now, if you're talking about motorcycles, TomTom and Garmin offer their own lines of GPS specifically for motorbikes: the Garmin Zumo and the TomTom Rider series. They both offer traffic updates (subscription required), quickest route options, bike-mounting kits, waterproof casing, and integrated Bluetooth, if you want to make hands-free calls.

Any other bikers (motor or pedal) out there who have suggestions for Dylan?

September 17, 2008 7:39 PM PDT

Route simulation on GPS: Ask the Editors

by Bonnie Cha
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Magellan Maestro 3100

Magellan Maestro 3100

(Credit: Corinne Schulze/CNET Networks)

Q: 1. Is there any in-car GPS that allows me to review the route from start to finish without driving, once I input destination address in the device? If yes, which portable navigation device (PND) lets me review the route before actually driving? - Wize Chap via e-mail

A: Dear Wize Chap, turns out you have a lot of choices. Most in-car GPS offers route simulation or fly-over simulation (the name varies by manufacturer) that provides a running demo of your route from a bird's-eye view. It's useful in that it gives you an overall idea of what you'll be encountering along your drive before even hitting the road. That said, the tricky part can be finding the feature on the device, since it's often buried in the submenus and you may also need to turn the capability on in the settings menu.

On most systems, once you enter your start and end points, the PND will present you the map screen and start navigation. From there, you can typically find various review options, including a list of text-based turn-by-turn directions, whether you want to find an alternate route, add a waypoint, and so forth. It's usually in this submenu that you'll find the route simulation. I'm not sure what your budget is, Wize Chap, but if you're looking for high-end, the Garmin Nuvi 880 is a good choice, or the Magellan Maestro 3000 series or the TomTom One series for more low- to mid-range models.

July 30, 2008 8:26 PM PDT

GPS for Europe: Ask the Editors

by Bonnie Cha
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TomTom GO 930

The TomTom GO 930 maps North America and Europe.

(Credit: Corinne Schulze/CNET Networks)

Q: I will be going to Italy next month, and I am being told that the Budget Rental Car does not have a GPS option. I am very nervous about not having help on the Italian roads. Can you recommend the right mapping system for Italy? Does the Magellan Maestro 4040 work in Italy? Any help would be appreciated. I only have a very limited budget to purchase a device, and don't need anything fancy. --Michael, via e-mail

A: Hi Michael. Driving in a completely new territory, especially in a foreign country, can definitely be nerve-wracking so I think it's a great idea to have GPS as reinforcement. You have two options: 1) you can buy a unit with maps of Europe already preloaded on the device; or 2) you can get a standard, domestic model and purchase regional maps to load onto your portable navigation device.

The model you mentioned, the Magellan Maestro 4040, ships only with maps of North America, and unfortunately, the company doesn't provide the option to add European maps. I'd suggest taking a look at the Garmin Nuvi 200 series. Not only can you add European maps ($149.95 additional), you can also get other travel tools, like a language guide. However, as you can see, the maps cost quite a bit, so it can add up. It's worth looking into the models that come with all the maps (North America and Europe) installed on the device, so you don't have to deal with transferring maps to the GPS. The Garmin Nuvi 270 and TomTom GO 930 may fit the bill. Hope that helps, and safe travels!

July 16, 2008 1:12 PM PDT

GPS with multidestination planning--Ask the Editors

by Bonnie Cha
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With all the iPhone hysteria, I missed last week's Q&A--shame on me. Fortunately, the dust has mostly settled, so I'm getting back on track. And believe it or not, this week's question isn't about the iPhone 3G and its GPS capabilities--mostly because I haven't had the opportunity to try it out yet--but I could also use the iBreak. So let's get on with it, shall we?

Q: I need a unit that I can plug 10 to 15 addresses into and it will map out a route hitting all the addresses in the most efficient and orderly manner. Am I dreaming? --Annette via e-mail

A: 'Tis no dream, Annette. There are quite a number of portable navigation systems that support multidestination routing, even up to 15 stops. All the major manufacturers, including Magellan, TomTom, and Garmin, offer models with this functionality. Typically, there are two methods for creating these multistop itineraries. First, you can plan a trip from point A to point B like you normally would and then go back and add "Via Points" to that route. Alternatively, some models offer a Trip Planner (or Itinerary Planning--the name of the tool differs from brand to brand) where you can input all your stops at once and save and name your trip for use later.

As for routing, Magellan and Garmin offer route optimization, which should give you the most efficient course, but I'd double-check the directions before taking off. I've read that some systems are smarter than others. Unfortunately, TomTom does not have this feature at all. Keeping that in mind, Annette, here are several product recommendations. I'm not sure what your budget is for buying a new GPS, but I've tried to give you a good range here.

Garmin Nuvi 760
Magellan Maestro 4250
TomTom GO 720
Mio C520

I'd also invite the readers to pass along any suggestions. After all, you guys use these devices day in and day out, and I want this to be an open forum. Also, keep those questions coming!

April 29, 2008 6:00 AM PDT

TomTom debuts ONE 130/130S and XL 330/330S entry-level GPS

by Bonnie Cha
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TomTom ONE 130

TomTom ONE 130

(Credit: TomTom)

Today, TomTom introduced the latest models to its ONE and XL line of entry-level portable navigation systems, complete with a fresh redesign and new mounting system. Succeeding the current TomTom ONE 3rd Edition and the TomTom XL, the TomTom ONE 130/ONE 130S and the TomTom XL 330/XL 330S boast a slimmer frame and come packaged with the new EasyPort mount, which apparently, you can keep attached to the GPS, fold it down, and still manage to fit into a pants pocket. (Anyone else wondering about how these mounts will hold up during road tests?)

All four models will come preloaded with maps of North America and will be compatible with the TomTom Home and TomTom Map Share services, which give you access to the latest maps, more content (points of interest, weather, and so forth), and other community features. They also have larger, enhanced speakers that should make voice-guided directions easier to hear.

The TomTom ONE 130 and ONE 130S are expected to ship sometime in May for $199.95 and $249.95, respectively. Both have 3.5-inch screens and the 130S adds text-to-speech functionality for street pronunciations. Similarly, the TomTom XL 330S ($299.95) also has the text-to-speech directions, while the XL 330 ($249.99) does not. The XL series ups the screen size to 4.3 inches. Now, we love variety, but it seems like a no-brainer that if you're making the investment and you can get text-to-speech directions for just $50, why not? We are in line to receive the ONE 130S in the next couple of days, so hang tight for a full review.

Originally posted at Crave
March 19, 2008 4:39 PM PDT

TomTom not worried about Garmin Nuvifone...for now

by Bonnie Cha
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TomTom

TomTom

(Credit: TomTom)

As you may recall, TomTom introduced two new models to its line of in-car GPS--the TomTom GO 930 and GO 730--the other week. During the prebriefing for these products, I spoke with TomTom USA President Jocelyn Vigreux via phone to get the lowdown on all the latest features, talk about TomTom's place in the market, and all things GPS. I learned little nuggets like:

  • The portable navigation device (PND) market has grown 333 percent in 2007 versus 2006.
  • There's still less than 6 percent market penetration: 14 million PNDs sold compared with the 240 million cars on the road.
  • TomTom is the No. 2 GPS brand in North America and saw a 579 percent growth in 2007.

Now, this is all well and good (and frankly, a lot of marketing speak), but let's get to the juicy stuff, right? Without mentioning the Garmin Nuvifone by name, I asked Vigreux whether TomTom would make a move toward the GPS/cell phone space to which he jokingly said, "Why do you bring this up?" "Just out of curiosity," I sheepishly replied. But being the good sport that he is, Vigreux answered my question. He said TomTom's main focus is and will continue to be in-car GPS--for the near future, anyway. He didn't completely rule out getting into that converged market (and let's not forget that TomTom's navigation software is available on a number of smartphones and car kit solutions, including the Palm GPS Navigator Kit and HTC P3470), but TomTom's main focus is providing drivers with the best and most useful tools for getting to their destination. Forget all the extra stuff like multimedia. And I, for one, applaud that notion.

I've repeatedly noted in my GPS reviews that multimedia capabilities on a PND seem like superfluous fluff to me--a way for manufacturers to say, "Hey, look what else our product can do!" The features are often half-baked or so severely restricted that it makes real-life usability pretty slim. So I really commend TomTom for concentrating on just navigation functions.

As for a GPS phone, I say TomTom is OK staying out of it for now. This area of convergence is certainly a burgeoning one and early adopters and tech lovers love it. Plus, you've got device manufacturers like Nokia, HTC, and Research in Motion committed to the technology. And I'll give props to Garmin for making the leap into the smartphone market, but I'm just a tad worried the company jumped the gun and the Nuvifone will be a flop. Still, the bigger question remains: Is the majority of consumers ready for it when they're still weary of standalone PNDs? I have my doubts. But hey, why don't you tell me? Are you more willing to buy a standalone GPS or a cell phone with integrated GPS and why? Do you think the Garmin Nuvifone will be a hit? Should TomTom follow suit? Holler at me in the Comment section below.

March 3, 2008 7:00 AM PST

TomTom GO 930, GO 730 make their debut

by Bonnie Cha
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(Credit: TomTom)

Today, TomTom added two new models to its GO series of portable navigation systems: the TomTom GO 930 and the TomTom GO 730. Both GPS devices feature enhanced user interfaces with new icons and a technology called Alfa Blending that claims to deliver smoother graphics. Beyond the aesthetics, the GO 930 and 730 offer more navigation functions to help drivers get to their destination faster and safely.

First, there's TomTom IQ Routes, which provides more "intelligent" routing based on the historical average speeds of a road during the weekday and weekends. In other words, it gives you a more accurate idea of driving and arrival time, and it also gives you the opportunity to find an alternate route--perhaps a little rush hour relief? Both GPS devices also have advanced lane guidance functions, more specifically lane separation and 3D renderings of complex junctions. Lane separation displays onscreen the number of lanes and which lane you should be in for your upcoming turn, among other things. And for particularly complicated intersections, you'll get a 3D image of what the area looks like as well as sign post information to give you a better idea of what's ahead. Having tested some portable navigation systems that just tell you to "Take the next exit" on a multiexit highway, this is a welcome and useful addition (though not new, see Navigon 7100 review) in my opinion.

Other highlights of the TomTom GO 930 and 730 are voice command functionality, including address entry, text-to-speech directions, integrated Bluetooth, and TomTom Map Share. The difference between the two models is the GO 930 comes preloaded with maps of North America and Europe, while the GO 730 is North America only. The expected ship date of the devices is April 29, but pricing was not available at press time.

The following product mentioned is available.

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Originally posted at Crave
November 27, 2007 10:38 AM PST

Survey says: Garmin GPS No. 1 in consumers' hearts and minds

by Bonnie Cha
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Garmin Nuvi 200

You heart Garmin

(Credit: Corinne Schulze/CNET Networks)

When you think of GPS, what brand name comes to mind? Would it happen to be Garmin? Because according to a new study by marketing research firm BrandIntel, Garmin is the most discussed portable navigation system and holds the best overall sentiment score with consumers. But it shouldn't get too comfortable or complacent, because TomTom, Magellan, Mio, and Lowrance are hot on its heels.

Based on an analysis of search results from "online consumer communities" (i.e., blogs, forums, and so forth) across the Web during July 2006 to August 2007, BrandIntel's GPS Navigation Systems Report found that Garmin made up 42 percent of the 7,000 consumer mentions, while TomTom was a distant second with 15 percent. Magellan garnered 13 percent of the results; Mio had 10 percent; Lowrance scored 5 percent; and 12 percent went to other vendors. However, the competition gets fierce when it comes to customer sentiment scores. Once again, Garmin took top honors with a 3.9, while Magellan, Mio, Lowrance, and TomTom were all close with scores of 3.7, 3.6, 3.6, and 3.5, respectively.

Garmin lead the pack for its functionality, features, ease of use, and appeal, but price seemed to be a sticking point, which I can understand. I find that even its entry-level models, such as the Garmin Nuvi 200, are overpriced for what they offer, especially when you compare them to the competition like the Mio DigiWalker C230. Speaking of which, Mio as well as Lowrance got kudos for their displays and touchscreen functionality. Other findings of the study reveal that map software, Bluetooth, and MP3 compatibility are all key features consumers consider when buying portable navigation systems.

I found several points of this report interesting. First, it really doesn't surprise me that Garmin and TomTom are the two most discussed GPS companies. They have the brand recognition, offer some of the broadest range of in-car GPS, and are the most aggressive in terms of advertising. Meanwhile, Magellan and Lowrance have a loyal following of customers but seem to rely more on word of mouth for advertising and discussion. And I've said this before, but in my opinion, Mio is an up-and-comer that could give the big boys a run for their money. Yes, Mio's presence and reputation for customer service in the States isn't the strongest, but it's ramping up those efforts. More than anything, though, the company offers solid products with a good set of features at an affordable price--yeah, it's that simple.

TomTom

TomTom

(Credit: TomTom)

What I found particularly surprising is that TomTom was at the bottom of the list for consumer sentiment. I've always found TomTom's GPS easy to use, sleek, fairly priced, and capable navigators. Plus, I like that the company concentrates on bettering the navigation functions, rather than adding superfluous features. And while we're on the topic, MP3 compatibility? Really? You want this on your GPS device? I just don't see the need.

So with all that said, I'd love to hear from you. Who is your favorite GPS manufacturer and why? Which features are on your ultimate wish list? Why is TomTom not feeling the love? Let me know!

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About Miss Direction

Bonnie Cha is a senior editor at CNET.com, covering PDAs, smart phones, and GPS. Though she didn't grow up in an era where GPS was widely used or readily available, she really wishes she had. Perhaps then she wouldn't have gone through the horrifying experience of her dad putting the car in reverse on busy I-95 just to make the exit for Disney World. In Miss Direction, Cha answers your questions about GPS, discusses the latest industry news and trends, and shares her tales from the road.

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