"Better off buying a true GPS device, this is NOT "GPS""1.0 starson by EvilZurg
Pros: You can get directions, (sort of)
Cons: Not a true GPS device, limited area's of use, doesn't know it's left from right, leaves you hi and dry
Summary: I'm a service tech who drives to different locations within 700 miles all day every day. I first considered a dedicated GPS type car mounted system over googleing and printing my routes on paper every morning, but then thought this would be a 2 birds with one stone option coupling my cell phone with GPS.
This service/feature is a waste of money. Verizon charges $9.95 a month for this service that a dedicated GPS car mounted system could be used instead with no monthly fee's.
The most annoying bug I found right away with this system is who ever wrote the software for this didn't know their left from their right. It always tells me my destination is on the wrong side of the road. At first it may seem an acceptable mistake, but its actually very annoying. For example, you're on a 4 lane busy city street with a shared center turn lane and it tells you your destination is on the right, you get in the far right lane looking for it only to discover it's 4 lanes over on the left. You now have to go down the street and find a place to turn around (not always easy).
Next big oversite on Verizons part, the phones list this as a feature on the sales floor and box, however there are no instructions included with your new phone, it's also not even on your new phone (they could at least list this in the packaging). Instead you have to download the program to your phone for it to work (and unless you have an expansive "data plan") Verizon charges you an insane per MB fee to download this software to your new phone. I got my phone home and at midnight gave up trying to find how to use this VZ Navigator on the phone and had to call Verizon support (at midnight I waited on hold over 20 minutes just to talk to someone, then had to hang up and call them back from a different phone for instructions, another 20 minutes). Verizon could have easily included some type of simple instruction card with the new phone for this info.
Here's the worst part about this service, for starters, it's not a True GPS system by any means. I specificly asked the Verizon sales clerk if this only works if I'm within range of a cell tower or if it actually works of GPS signals, I couldn't get a straight answer from them, they couldn't find out for me for sure. 15 minutes out of Reno (a major Nevada city, 2nd largest in the state) there is no cell service so this was important for me to know.
Turns out its far from being a true GPS, it doesn't even work if you have a cell tower and service for your phone. You have to be in a Verizon "data network" (EVDO) area for it to work, a service which is very limited outside of any major city.
I discovered this the hard way when before leaving town I entered my destination (a 3 hour drive away) and 2 hours into the drive I pulled 50 feet off the highway to truck stop for gas. It dropped my directions off the screen and told me it was now recalculating my route. This was shortly followed by only an error message saying data network is unavailable. I couldn't even get the map it had supposedly saved back on the display. It left me high and dry and when I reached the other city 3 hours away I had to buy a local map on old fashioned paper just to find my destination. Not what I'd consider an even remotely reliable service, it should have in the least stored my map on the phone. Prior to stopping for gas and wanting to recalculate my route, it was calculating my trip even in the "dead zones". However even this wasn't accurate, before leaving I knew it was a true 3 hour drive, all 75mph speed limit highway and it told me I'd arrive in 2 hours 7 minutes (I was parked and just entering the address in). I drove for the first hour and the time only went from an estimated 2hr 7min to 1hr 57min.
Another software issue I notice is when you view a "GPS" report of where you are, it measures your altitude in 10ths of a mile, like .9 miles. Nobody specifies altitude by 10ths of a mile, always in feet. This last note may be nit picking and sure it can be calculated (roughly), but to me this is as bad as if it estimated your travel route in feet instead of miles since altitude is often important information for me to know.
Next problem, I have this on a SCH U740 phone, possibly more a problem with the phone its on than the service but the screen is too small for driving use, the volume even when on a full is too low to hear when setting on the seat and there's no way to mount the phone for use while driving. You have to lay it on your seat, making it an even larger driving hazard. It also only works when the phone is open and consuming mass battery power. Very annoying when your 300 highway miles away from needing to turn and if you close the phone to save the battery you lose the information of your route and can't get the voice prompts.
Version 3.1.3 build 200 of this software is what I'm currently on and you'd think most of these software related bugs would have been worked out by version 2 at the most. I fear to know how bad the previous versions must have been that these higher reviews were written for.
The software needs to be fixed and hopefully a version 4.0.0 of it is soon on the way with these fixes. Verizon should also offer this as a free service to their customers on select compatable phones. Navigation to the program on the phone should also be made quicker and easier to find/access. Some type of at least minimal directions should be included with the new phone. Maybe true "GPS" isn't possible, but they also need to make this service so it stores the map of your route on the phone when you do enter it in within a data network and it maintains the info when you find yourself out of one. They also should not be allowed to call this a "GPS" system because it is not by any means.
If any of the VZ Navigator software developers find this user rating, please allow me to help you at least a little...
<- This is your left
This is your right ->
Please tatoo an L and an R on your hands to match that, or in the least put a sticky note indicating it on your computer monitor.Updated
I see most of the people posting Pros for this are trying to weigh it against the cost of a $1,000 GPS system. Please, compare apples to apples. Your phone will never have even close to the capabilities or features of a $1,000 dedicated GPS system. A fair comparison would be to a $179 - $300 more commonly priced dedicated GPS system and even those lesser priced systems are far better than this failed attempt at a useable service or product.
This thing is also annoyingly slow to track your location. I have had numerous times where like someone else has pointed out you have to pull over and wait for it to update and tell you when to turn, otherwise it lets you drive right past a turn then always loves to tell you to "make the next legal U Turn". If I hear this thing tell me to "make the next legal U turn" one more time I'm going to throw it out the window!
What makes it worse is you only know to pull over and wait for it to catch up to you if you already know where your going in the first place, otherwise you drive right past where you're supposed to be turning and it doesn't tell you till 5 minutes down the road.
I've also had it calculate and send me on a route, then 10 minutes later tell me to "make the next legal Uturn" and send me back to where I started from to take an even worse option.
The one I love the most though is instead of putting me on the 65MPH freeway to go 10 miles across town, it instead puts me on the 25 mph and traffic light infested surface street that runs all the way paralel to the freeway. If I get on the freeway anyhow, it spends 5 minutes "recalculating route" and tells me to do a U Turn on the freeway to take me back and put me on the surface street.