Pros easy set up
Cons Everthing else, speed dopped out during evening, customer service was Ridiculous, the phone # gives no option to talk to a live person, if you do not enter # response it will finally send you to a person who will transfer you and then hang up. That is aft
Summary Avoid Clear at all costs
Pros None that I can tell
Cons Too unreliable, way slow and the constant flashing light is irritating.
Customer service is HORRIBLE!
Summary I have always been wary of too good to be true deals and I should have trusted my gut when their advertisement wasn't a reality.
The cheapest plan for 4G is 50 bucks a month plus tax. $35 a month? HA!
The speed is bogus. It is dodgy and never 4G. My DSL is faster...
The biggest hassle is trying to cancel your service. First of all, it takes 15min of hold time listening to their propaganda and then you get an extremely pushy agent that won't take no for an answer. All I wanted to do was cancel, but she just kept trying to trouble shoot. I only had a week left on 30 days to get out of the contract. There was no way I was going to mess around with extra boosters and more equipment. I just wanted to cancel. So far I haven't been able to, they never sent me the mailing label so I'm not going to get the device back in time.
BEWARE of getting into a contract with this service because you may not be able to cancel it ever.
Pros It's mobile
Cons -Extremely Slow "4G" speeds; my 3G iPhone 4 (AT&T) is %500 faster.
-Very Unreliable. Several times a day i have to reset my modem.
-I honestly believe the Customer Support is outsourced to Jerry's Kids.
Summary I generally don't care enough to warn people from horrible services/buys but for the love of all that is right...stay away from CLEAR. It really is as god awful as people say it is. You would be much better off using your smart phone as a hotspot. I would much rather pay AT&T's b.s. $15 a month service to make my iPhone a hotspot than pay the $60 a month for Clear...cNet?!!! How do you give this product EC? This lowers your credibility.
Oh one thing to note i Have used this device from NY-CA-AZ-FL-GA-TX the service is equally awful at all of these location.
Pros Intro price - the promise of such a low price for 4G service
Cons You DON'T get 4G service even if your in between 2 towers like me- They don't wanna send you your money back! Their service drops & you have to reset all the time!
Summary I joined clear on May 27th the cancel by June 7th due to to dropped phone calls & connection speeds well below 4G not as they advertised! I had problem after problem with connecting & resetting the modem to trouble Shoot Every damn Day & then to be on hold for hours & be talking to them for hours trying to resolve the problems & being on hold FOREVER to speak to someone & they tell me one thing & then when you speak with another rep they act like they don't see any notes & it's always a complete different story such as when I canceled I was told I would get my complete refund because I was well within the 30 days to cancel & they told me once they received the equipment and they DID receive it & it took them forever to get it to the warehouse when it got there several days ago so I finally get a refund ticket I called 3 days later for them to tell me that they already sent me the refund but less money due to leasing the equipment which wasn't discussed & top it off it wasn't received in the bank at all so I call back 10 minutes later for them to tell me that I am not Due a refund! I get a Manager on the line for him to tell me I WAS due a refund but the Billing & collections Dept denied me the refund for some odd reason so now I need to wait 3 business days for them to call me back & then wait an additional 3-5 Business days to get the refund IF they find me eligible. I hate Clear they are horrible all around! DO NOT TRY CLEAR THEY SUCK!
Pros Unlimited data transfer
Cons Incompetent customer support, unacceptable performance.
"No contract" but still assess termination fees.
Local retail stores won't replace defective equip.
Device performance is not close to what they claim
Excellent headaches and Horrible service!
Summary I work in the technology field and I am well experienced and educated in this area. I have never experienced such a poor, unacceptable and incompetent company in my life. The customer and tech support personnel are not qualified to perform the duties of a restroom attendant. In one of many incidents, I explained that for a period of over a month throughout all of NYC and North eastern NJ (areas with full coverage) I experienced poor data speeds, constant drops in service, full signal on one street and no signal two blocks from that point. The rep asked me if I have tried repositioning the device! I thought it was a joke, I asked if I was communicating with a human. They said yes a real person. I said I think traveling NYC and Northern NJ for over a month would constitute as repositioning the device. This is one of a dozen circumstances I have had. I highly recommend you AVOID this company and you will avoid service that is anything but. The time, lost work and money is not worth any "deals" they claim to offer.
To have a defective device (under warranty) replaced, you pay shipping, your service is shut off until the new one arrives and you are charged for the down time unless you object. I finally told them to cancel my account, they cancelled it and then told me i owe a termination fee! What happen to "NO CONTRACTS month to month service"????