"Nightmare! Incompetent,useless customer/Tech support"0.5 starson by PersonalMacGyver
Pros: Unlimited data transfer
Cons: Incompetent customer support, unacceptable performance.
"No contract" but still assess termination fees.
Local retail stores won't replace defective equip.
Device performance is not close to what they claim
Excellent headaches and Horrible service!
Summary: I work in the technology field and I am well experienced and educated in this area. I have never experienced such a poor, unacceptable and incompetent company in my life. The customer and tech support personnel are not qualified to perform the duties of a restroom attendant. In one of many incidents, I explained that for a period of over a month throughout all of NYC and North eastern NJ (areas with full coverage) I experienced poor data speeds, constant drops in service, full signal on one street and no signal two blocks from that point. The rep asked me if I have tried repositioning the device! I thought it was a joke, I asked if I was communicating with a human. They said yes a real person. I said I think traveling NYC and Northern NJ for over a month would constitute as repositioning the device. This is one of a dozen circumstances I have had. I highly recommend you AVOID this company and you will avoid service that is anything but. The time, lost work and money is not worth any "deals" they claim to offer.
To have a defective device (under warranty) replaced, you pay shipping, your service is shut off until the new one arrives and you are charged for the down time unless you object. I finally told them to cancel my account, they cancelled it and then told me i owe a termination fee! What happen to "NO CONTRACTS month to month service"????