"Horrible Customer Service+False Advertisement and MORE"0.5 starson by joojookee
Pros: I don't really think there's any I can think of...
YAY on the go internet! >_>
GREAT at leaving the customer on hold and hanging up on them after 30 minutes of being on hold.
Cons: 1. HORRIBLE customer service.
2. HORRIBLE internet coverage.
Summary: Well I'm still on hold at the moment with their customer service...been around 3+ hours of pure hell and bad repetitive music.
Two days ago, I placed an order to try out Clear, they promised me that my house is "FULLY covered?", "no buffering on videos" (BS) and "absolutely no lag while gaming."
I actually just received the home modem w/ wifi today, and expected it to work just like my phone does. BUT NO!! It refused to connect to the internet at all for a good 30 minutes, while I moved it around the house. So, I called customer service the first time, was on hold for about half an hour...and some guy answered the phone, and told me to move my modem around the house again. By that time I was extremely annoyed, and moved the router outside, UNDER THE PATIO in the shade and no electronics near by (they claim that it doesn't work if it's next to anything electronic). ONE BAR!! woot...
Got connected to the internet, they forced me to sign their agreement before they're willing to help me with my problem...and I did.
Then the guy told me to stay on hold for "2 minutes"because there's a problem with where I live and i said ok...I was on hold for about 10, and got disconnected.
Called them back in rage form, repeated the same thing with the next guy that answered my call..this time ~20 minutes. He said my house is at the border and that's the reason why I can't get the full 4g (what I paid for). WELL to make matters worse, he told me to move about 1 mile north of where I live to receive their full coverage. That's not what they said when I signed up with them, so I said "ok, I'd like to cancel." They said ok, we have this device that can boost up the signal by 40 times, if you would like to give that a try, but it's not guaranteed to work.
me: no thanks.
Clear: okay, well you don't owe us anything, your current balance is $0.00
me: don't I get a refund of what's left of the month? Since today's the first day I received the product.
Clear: no, we can credit you for next month so you get next month free.
me: I don't want the service anymore, why would I want another month?
Clear: sorry that's all we can do
me: okay, so you want me to pay for what I didn't use.
Clear: you can give it to someone else so you don't waste it.
over an hour later of arguing, I threatened to sue for false advertisement, unless they give me back the difference of what I actually used. AFTER ANOTHER 40 min on hold... and still resolving the problem at the moment, they said they'll refund me the amount difference but no confirmation will be given to me. SHADY!!
If you want the service for your house, don't go for Clear...as much as I dislike Time Warner, their service is significantly better (in my area that is). According to the lady that helped me out w/ Clear customer service, unlimited 4g (which is about 1.5mbps according to her) is 45$, other internet providers can provide 10-15mbps for 40$ in my experience.
I didn't get the 4g on the go usb thing, so I don't have any experience there to comment.