- Average user rating: 3.5 stars out of 97 reviews Back to product review
- My rating: 0 stars
Full user review
-
1.0 stars
"A birthday gift gone sour"
Pros: easy to use, simple design, great for trips, small
Cons: weak customer support, Applecare's misdirection, and many many others
Summary: Customer Support: if the ipod is dead, gone, blown up, they'll replace it. If not, they'll fix it up some how and send it back to you. my first one was replaced, and the second one came back with more problems than I sent in.
Applecare misdirection: The packaging on the Applecare says that you can have 1 year of manufacturer's warranty + 2 years Applecare protection. *WRONG* you only get 2 years of protection, and then you either have to pay $249 dollars to get it fixed, or buy a new one, or 'sell back' your POS iPod for a new one, that you'd pray that wouldn't die on you like the others. However, that begs the question, would you get the similar response if this one breaks on you?
Freezing: Understand this is a harddrive mp3 player. It will be susceptible to heat and motion. Keeping this in mind, Apple should have developed this device to withstand the torture of movement. Obviously, it hasn't. My iPod will just freeze because it wants to. It wastes my battery life, time, and energy trying to fix it. It's worse when you are on the ROAD, where everyone is using their iPods (considering they are going in people's cars now).
Simple design: ok, it's one thing to make it easy to use, but they have made it incredbily propriatary. If the battery fails, you have to send it to be repaired. The casing on the device is weak. I was actually accused to manhandling the device when I sent it in the first time. I mean, what's up with that.
- 1 reply to this review
-
Well hunny clearly you are a sheltered person and you've never sold an extended warranty before. So I'll explain it for you. When someone sells you a warranty, don't buy it unless they give you something to read that outlines exactly what that extended warranty will cover. I've sold applecare for ipods before and they should have given you a box. On the back of that box there is a VERY clear graph that outlines what you get. Basically it says for such and such amount of money we'll extend the 90 days of phone support, to two years of phone support and extend the 1 year limited warranty to a 2 year limited warranty. If you actually read what you were buying (which an person with half a brain would have) you'd know exactly what you were paying for you twit. And by the way, most warranties work that way-- it comes with a certain amount of time, and that time can be extended by a certain amount.
30 GB iPod MP3 Player:
