Apple iPod Touch (first generation, 16GB)

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Average user rating: 3.5 stars out of 269 reviews Back to product review
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27 out of 30 people found this review helpful

1.5 stars

"great design, terrible video performance"

by lstockett on September 20, 2007

Pros: Great interface, web browser works great, music playback is fine, cover flow feature is much cooler than you'd think

Cons: Video performance is terrible for dark scenes and for dark images within a scene
Summary: I bought mine today from the Apple store in Raleigh, NC. Basically I agree with the CNET review. It's a great device. Or at least it would be if it worked properly.

The screen is terrible. Dark scenes in videos from iTunes are unwatchable. It almost looks like a photo negative. Dark images within a scene are a problem too (for example. a person with dark hair). Darker images from the web also don't display properly. I'm no expert, but all that points to a problem with the display.

Apparently I'm not alone. A quick search on 'ipod touch dark scene' will bring up several blog entries. Here's an example:

http://www.engadget.com/2007/09/15/ipod-touch-having-display-issues/

The person I talked to at Apple tech support was not familiar with the issue. She was very polite and efficient though. I walked through the process of reseting, rebooting, and all that stuff. None of it worked of course. I then made an appointment to take it back to the Apple store. We'll see how that goes.

I hope this is just a manufacturing defect that's limited to a few units and not a design problem. I also hope they don't give me a hard time about fixing it.
Updated
The day after I posted my review I returned my ipod touch to the Apple store. The employees knew all about the problem with the screen. They quickly and politely exchanged my ipod for a new one. No hassle whatsoever. Video and dark images look just fine on the new one.

So, I'm giving them a 9 for the iPod (it would be a 10 if it were 32G or if I could expand it with SD cards).

For customer service I give them a perfect 10. Other than sending Steve Jobs to my door with a new unit and an apology, I can't imagine how the defect could have been handled better.

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Apple iPod Touch (first generation, 16GB): $299.90

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Amazon.com Marketplace	$299.90	Yes

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