"great design, terrible video performance"1.5 starson by lstockett
Pros: Great interface, web browser works great, music playback is fine, cover flow feature is much cooler than you'd think
Cons: Video performance is terrible for dark scenes and for dark images within a scene
Summary: I bought mine today from the Apple store in Raleigh, NC. Basically I agree with the CNET review. It's a great device. Or at least it would be if it worked properly.
The screen is terrible. Dark scenes in videos from iTunes are unwatchable. It almost looks like a photo negative. Dark images within a scene are a problem too (for example. a person with dark hair). Darker images from the web also don't display properly. I'm no expert, but all that points to a problem with the display.
Apparently I'm not alone. A quick search on 'ipod touch dark scene' will bring up several blog entries. Here's an example:
The person I talked to at Apple tech support was not familiar with the issue. She was very polite and efficient though. I walked through the process of reseting, rebooting, and all that stuff. None of it worked of course. I then made an appointment to take it back to the Apple store. We'll see how that goes.
I hope this is just a manufacturing defect that's limited to a few units and not a design problem. I also hope they don't give me a hard time about fixing it.Updated
The day after I posted my review I returned my ipod touch to the Apple store. The employees knew all about the problem with the screen. They quickly and politely exchanged my ipod for a new one. No hassle whatsoever. Video and dark images look just fine on the new one.
So, I'm giving them a 9 for the iPod (it would be a 10 if it were 32G or if I could expand it with SD cards).
For customer service I give them a perfect 10. Other than sending Steve Jobs to my door with a new unit and an apology, I can't imagine how the defect could have been handled better.