Creative Zen (16GB)

Pros: ZEN (16mb) is great when it works ...

Cons: Used w. Rhapsody to go
- Frequent hang on downloads
- Freq 'rebuild'
- Had to re-format resulting in wasted time.
- Had to re-format again after reloading 75% of device (along with freq hangs)
- V. poor media software
- Customer support non-existent

Summary: CNET should do a better job looking at user issues and customer support before they recommend a product. I have had nothing but problems with my device. A web search will show the issues I have mentioned are not infrequent. It should be better than this. And Creative customer support is non-existent. The only response to to reformat device. No acknowledgment of the inherent problems. Don't beleive me - do a google search for "Creative Zen" "Customer Support". Bottom line - spend your money some where else - its not just the initial $ - it's is the wasted time spent trying to load and keep the thing working. Frustrating...