"Could have been great"1.0 starson by wstt
Pros: Great internal software, great sound
Cons: headphone jack problem
Summary: I usually read the negative reviews and find they are from people with ipods who just want to trash the competition so it appears they have the best player. This is not the case with me.
I have had for 30 days and was about to give a great recommendation until the headphone jack started having problems where the sound goes in and out in one ear. A friend of mine has the same player and is also having the same problem. Then when I looked online I see many, many people are having this problem.
Creative support told me the problem is that the player's headset port is very sensitive and if you hit the plug on your headphones where it connects to the player then port will no longer work correctly. They did say they would replace it, but the problem has not been fixed and they are just hoping it won't happen again before my warranty runs out. Well when my warranty runs out and the jack goes, I'm screwed. They also told me to be very careful not to tug on the cord while it is connected and I am using the player. And finally they told me when I turn the player off not to wrapt the headphones around the player, but to unplug the headphones every time so the top won't get hit. LOUSY SOLUTION for an bad and defective design. They should recall the product and fix the design. I have had other portable audio problems for many, many years and have never heard of this problem. It seems it is happening in tons of their players. I bet all of the positive reviews are from people, who haven't experienced this problem, YET, and the key word is YET. If you want to a player for more than a year look elsewhere. If you want a player you have to mail in every few months until 1 year is up, and then be screwed after a year, then this one is for you.