"Great MP3 player but crippled by a major design flaw"2.5 starson by robertboyd
Pros: Great sound, navigation, bundled software and touchpad
Cons: Headphone jack not very stable and prone to break inevitably, battery life not as advertised.
Summary: I have this player for over a month now. The sound quality is extremely good, even with the provided headphones. The navigation and menus are great and the software provided makes it easy to change tags and upload mp3s.
Unfortunately, 2 days ago the headphone jack started behaving in a weird way. Even the slightest movement of the jack causes the sound to stop or get distorted. This didn't happen from misuse since I always take great care of my electronic equipment. The problem is the headphone jack input which is not firmly attached to the inside of the player and there is a gap between it and the plastic body of the micro. This caused it to move too much and in the end fail.
Unitl I looked it up at the Creative forums yesterday I was unaware that it was a common problem and I was furious that not many reviewers online addressed this problem. Furthermore, Creative has not acknowledged the problem and will not attempt to solve the problem other than give a new device to the customers (many of the times refurbished) which will eventually have the same fate. Visit the creative forums to see for yourselves. There are many users reporting this problem, many of which are now in their 4th micro. If you cinsider the fact that the dozens of users reporting to the forums are only a small fraction of the total users then this is a serious problem that creative refuses to efficiently deal with.
I contacted the support department of creative and luckily they will provide me with an answer today. The truth is that I have lost faith in Creative and will probably sell my newly provided micro and go with an iPod or an iriver player. Sorry Creative but the attitude towards customers and quality control is disgraceful for a big company like you....