"read this review before you buy"0.5 starson by dmennie
Pros: the jukebox does come in a nice box!
Cons: this product is full of bugs and problems
Summary: Let me start off by saying that I used to LOVE Dell. I have bought my second Dell computer and is satisfied with it. I have also bought a camera from Dell with great confidence and it has been a good relationship between company and consumer... until... I bought a Dell Jukebox. The first one I had kept freezing up (YES, even after downloading the patches) and after litteraly HOURS on the techsupport line (if Dell thinks it's saving money with transfering their customer service calls to India, I would like to see their phone bill!!!), they finally agreed to have me send the jukebox back to be repaired. Turns out it was replaced (hey, thanks for loosing my hundreds of music download Mr. Dell!) and now the new player's hardrive is down again, and this time it won't even download the new patches (how about we bury those even deeper in the support website!). So now of course, my warranty is over and I'm sure that somebody in Bombay or Calcutta will tell me that I'm out of luck. Thanks Dell! Oh, and I also work for tech dept. for schools, so when we have new purchases, you can bet that Dell is off our list of suppliers. Funny how a simple thing as bad tech support and a bad product will end up loosing you money.