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"okay, but support is terrible" on by scottyinco
Pros: great price for capacity
Cons: poor audio quality, browsing songs stops currently playing music, no support for playlists, no firmware updates
Summary: customer service has promised firmware updates due by the end of the month for 3 consecutive months and still hasn't produced a firmware update to fix any of the shortcomings of this unit. spend the extra money and get an ipod mini.
Updated
the warranty that govideo puts on their products is a joke....90 days....i've been waiting over 90 days for a firmware update to fix all the shortcomings that Jose Gonzalez at govideo has promised...still nothing, and it's now out of warranty.Updated
90 days is all govideo feels confident in warranting their products. I've waited over 90 days for promised firmware updates from govideo to fix all the shortcomings of this product, now i'm out of warranty. stay away from govideo.Updated
90 days is all govideo feels confident in warranting their products. I've waited over 90 days for promised firmware updates from govideo to fix all the shortcomings of this product, now i'm out of warranty. stay away from govideo. -
"Lacks some features but good overall" on
Pros: Size, Display; so far so good
Cons: Can not scrool or look for another song while playing a current song. Also after uploaded the files the rave automatically broke it down into genres and albums, some songs are way off; song from one album are put in 4 different once. But still good so fa
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"Returned twice" on
Pros: Lots of features. music, voice rec. fm; nice size, nice price.
Cons: Poor quality (something rattling inside) Poor FM recption; Poor audio quality with car speakers or computer speakers.
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"Great value, tons of features ($160 at costco)" on
Pros: small package, okay/good quality earphones. Came with one set of earbuds, which sound pretty good. Also as large padded headphone, with a little Equalizer adjustment, sounded very good. tons of features, FM Radio, 20 presets, good voice recorder, havent
Cons: none so far
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"Never worked" on by yertle61
Pros: Sorry, there are none
Cons: Never worked at all, no customer service
Summary: It never powered on. I first e-mailed support and it took them over a week to send me back a list of FAQs. I finally returned it to them on my own dime and have waited over four months. The support line claims it's out of stock, although it's available for sale on their web site. Calls to their headquarters in Scottsdale have gone unanswered. Warrenty does not cover any replacement unit past 90 days of the original purchase. So any replacement I would get at this point would not be covered. My daughter's friend also bought one and it didn't last a month.
Updated
After having me ship the unit back to them at my own expense, $11, they held it for 4 months and finally told me they wouldn't be getting any replacement units or parts and sent the player back to me. Not only that, but the player they sent back to me was not the one I sent to them. I had sent them a brand new unit in it's original packaging and received back a scratched up player in a plastic grocery bag with a different serial number. I can't imagine a worse company to deal with. I now have an expensive paper weight and have wasted even more money on long distance calls to AZ and shipping.
GoVideo Rave MP Style Arc5.0 user reviews (5GB)
Where to Buy
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