- Average user rating: 3.0 stars out of 86 reviews Back to product review
- My rating: 0 stars
Full user review
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6 out of 22 people found this review helpful
0.5 stars
"BUYER BEWARE!!!!!!!!!!!!!!"
Pros: none that matter if it breaks
Cons: no customer service/product failer
Summary: I and my wife have 4 different iRiver products. Many times we have tried to contact them about problems with different units and customer service will not respond. If your unit is 6mos old, driver updates are impossible to find. We also have sandisk and I pods and have never had this problem. After ten e-mails about different things such as driver updates and replacement battery doors both me and my wife have yet to get a response to either one of our e-mail addresses.
Save your money we have had to of there units stop responding. And can not get them fixed. JUNK
- 8 replies to this review
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Dude *** are you talking about. Do you leave the thing in the bathtub overnight or something.
At any rate this is a review of the Clix2. No iRiver Customer Service -
You say your in need of new battery doors and two of your players have stopped responding?? Do you handle your mp3 players with any care at all?? because almost any electronic device $200+ isn't going to be invulnerable to misuse.
Also, don't expect perfect service through emails. I took the liberty of the HARD work of looking for their phone support number ( 714-619-5260 ) so give that a try.
And what type of computer are you using to where you need new drivers for the players?
It seems like a user problem not a company/product one. -
The quality of customer support should certainly be part of an overall evaluation of the quality of a product.... the inclusion of such a comment is an appropriate item for a review list. That said, if the people have really purchased as many iRiver products (4) in spite of what they have found was bad customer service, they really must be into pain since they keep buying from the same company.
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What is the use of a unit that has no support or interest in updating firmware? I have had the same problem with iRiver. The Clix2 is my first and last iRiver product.
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useless review. wasted my time reading this. go complain about your lack of support else where.
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If it's the greatest player in the world you wouldn't need support. I'm not saying this player is the greatest but I haven't seen any problems with this device and I'm a current browser at the iriver forums. This review is stupid, this does not deserve a 1 because of past experiences with support.
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I agree that the comment was not about the Clix2 per se, but I can confirm the same lack of response from iRiver - I emailed them 2.5 years ago about a locked up player, (still) no response. Luckily Amazon refunded it for me.
The greatest player in the world is useless without decent after sales support. Luckily for iRiver nobody else is very good at it either, although most of them (EZ-AV, Cowon) are at least a bit better. -
friend, there are plenty of outlets for venting..find one huh? posting your gripe in a review forum?
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