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Average user rating:
- My rating: 0 stars
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1 out of 1 people found this review helpful
0.5 stars
"Dane-Elec Meizu does not honor their warranty"
Pros: Nice video with good sound. Lasts around 3 hours.
Cons: Dane-Elec Meizu does not honor their warrant. Video conversion issues. Firmware hassles. Player can turn into a brick.
Summary: We have 3 Dane-Elec Meizu units. Two are the 2Gb version and one is the 4Gb version.
The Good:
Nice video with good sound. Lasts around 3 hours. Our kids love watching video on it. The screen is small but not too small.
The Bad:
Converting a file for the player can be a hassle and has varying results. 1. It may work perfectly first time. 2. It might freeze when it starts to play (this seems to be a problem with the first frame only as when you fast forward it past the beginning before it starts playing it continues fine) 3. It freezes the unit without any fix. 4. It plays but resets when you try to forward the video so you have to watch it from beginning to end without touching anything. In general I have managed to get around these problems by using freeware conversion tools and converting to wmv and then to avi and then to the format for the player for those video files giving me trouble. With the exception of 1 video this has worked. That one video has had me spend plenty of time converting without getting around the problem (problem number 4 listed above).
There are procedures you can find on the net for what to do if your player turns in to a brick (something that happened to our 4Gb meizu player and has not yet been fixed) but it is also all a hassle with no guaranteed results.
Updating the firmware is a hassle.
The Ugly:
If something happens to your unit forcing you to rely on the warranty, do not expect Dane-Elec Meizu to honor it. They have an F rating with the BBB and 12 complaints (10 unanswered - I have not filed mine yet - see ww.la.bbb.org/Business-Report/Dane-Elec-Corp-13155515). For our 4Gb unit which we could not return to buy.com since it was past 30 days after buying, I emailed and called meizu without any results. They do not respond - but I expected this after researching the warranty issue on the web already. I am happy with the working units though, but having zero warranty would be a deal killer for me had I known of the problem in advance.
URLs of interest:
1, Better Business Bureau: la.bbb.org/Business-Report/Dane-Elec-Corp-13155515
2. Meizu forum: meizume.com/general-chat/5852-dane-elec-m6-warranty-repair.html
3. Amazon review: amazon.com/review/R1TN31CTPLTQNC/ref=cm_cr_pr_viewpnt#R1TN31CTPLTQNC
Updated on Sep 16, 2009UPDATE (Sep 16, 2009): After filing a report with the BBB and the Attorney General of their region, I received a call from Dane-Elec about a week later. I followed their directions in sending in the player and received a new one today.
Where to buy
Meizu Mini Player (2GB, white):
$89.72 - $91.49
| store | price | in stock? | rating |
|---|---|---|---|
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$91.49 | Yes |
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Amazon.com Marketplace
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$89.72 | Yes |
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