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- Average user rating: 2.5 stars out of 11 reviews Back to product review
- My rating: 0 stars
Full user review
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2.0 stars
"Not a good buy"
Pros: high capacity, large screen
Cons: zero tech support, useless software
Summary: I don't recommend this player for anyone. Yes, it has great capacity for the price, but its user-friendliness (on a scale of 1-10) is -5.
The software included with the player is utterly useless; it also comes with MusicMatch but that program is not compatible with the player and will not recognize it. The included software can only load songs from one folder at a time, and there is no way to see what has already been loaded without manually scrolling through an entire list. The "update firmware" button does nothing.
The player itself is also counter-intuitive. Volume is controlled on-screen. The stick is extremely sensitive and the player's keylock function is complicated. The only way to access individual artists or albums is by scrolling through the entire list; a keyboard function is only available for individual songs. Additionally, the player cannot handle large chunks of music - if one selects "play ALL songs on random" then it will only play songs from the first few letters of the alphabet and never play later songs.
The most egregious thing about this player, though, is that it has ZERO technical support. Polaroid leased its name to a small company called Digital Media Group. Calls and e-mails to DMG went unanswered, so I finally called Polaroid figuring that if their name was on the player, they could help me. Not only did the representative refuse to help with this player, but the number he gave me for DMG was incorrect - he called it an 800 number when it was an 877 number. It took at least five minutes for him to find something on his screen that showed it really was an 877 number. DMG, of course, was not answering. I later found out they had been sold to another company, which refused to support the MP3 products. In summary, there is literally ZERO tech support - DMG is gone, the new company won't support it, and Polaroid throws up its hands and says "go ask somebody else."
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