"Works great - the best player I've owned."4.5 starson by plondon
Pros: Size, shape, battery life, takes SD cards, excellent bookmarking feature for Audible users
Cons: I don't use the FM radio -- some have had problems with it.
Summary: Perhaps earlier models were buggy -- I've had no problems with mine. This is the best and most reliable MP3 player I've used (of about 10 including Rio 500's, IPod mini,Otis, Creative Muvo, Palm Tungsten etc.) I use it alot for Audible - and the bookmarking feature is outstanding (it was a joke in most other players). You really can listen to multiple books at once and keep track of where you are in each book. I have several secure digital cards I keep loaded with music -- it will take cards at least up to 1 GB. If my player every dies I can take my SD cards to a different player. This makes more sense then paying for a 1 GB player with onboard memory. I have had no reliability problems. The Forge even went through a washer and dryer and still worked when it dried out. (Don't try this at home.). I just ordered another (good rebates this month). I keep reading that the USB port cover is easy to lose. I just threw mine away -- it's not needed. I have not used customer service so that rating is meaningless.