- Average user rating: 3.0 stars out of 606 reviews Back to product review
- My rating: 0 stars
Full user review
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5 out of 6 people found this review helpful
0.5 stars
"Absolutely Awful"
Pros: Good, when it works
Cons: After 8-9 months it quit working
Summary: I bought my Rio Karma about a year and a half ago. It worked great for about 8-9 months than started having problems with the hard drive. It sometimes wouldn't start in its charging cradle and you had to take it out of the cradle to allow it to complete the start cycle. Then the hard drive deteriorated and it no longer plays at all.
Rio customer support is about as useful as the player itself. My first detailed description of the problem and the myriad of troubleshooting I'd already attempted was greeted by a standard troubleshooting e-mail. There were a couple things I had not tried, so I did them with no result. My player still didn't work. I e-mailed Rio customer support again detailing my problems and their trouble shooting e-mail and was greeted by another canned e-mail from another so-called technician. I crafted another highly detailed e-mail and have sent it to them twice ... they now do not even acknowledge my e-mails. I WILL NEVER BUY ANOTHER RIO PRODUCT AGAIN, their products don't last & their customer support is non-existent!
Just thought you & your readers would like to hear about this. I'm off to buy an Apple iPod!!
- 2 replies to this review
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some how my rios lasted for years. yeah i have more than one. be like everyone else; buy an ipod, use windows xp, and get a dell. Just follow. If you really appreciated DAPs you would look at the sound quality and seamless mp3 playback it offers. maybe try the thing called a reset button. never heard of a hard drive that deteriorates. hmmmmm...
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I own the Creative Zen Touch and the iPod and I like the Creative more.
Rio Karma (20GB):
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