"Fabulous, when it works"1.5 starson by nutters
Pros: Good audio quality, easy navigation
Cons: Long boot, horrible firmware and software
Summary: I purchased this because it was cheaper than the iPod Photo but I have regretted it so far. After upgrading the firmware to the Janus 5.0 version it ceased to boot and wouldn't connect to a computer. I called tech support and they found that problem quite common. Why then, wouldn't you remove the firmware update from your website? So I had to pay $10 to ship it to Rhode Island, fine. Over a month goes by and I start to wonder. I call them, and after being on the phone for half an hour, I find they don't know, but it was received by them. They forward my call to the manager. They say they'll find the status of it. It comes back in another week, with another firmware version. I upload my library to it, and things work for like 2 weeks, until I try to update my library. The player says it's connected but it's not recognized by Windows Media Player, which I use instead of the horrible Napster. I somehow get it to connect and delete my entire library because there were several hundred duplicate songs (thank you iTunes) then I restart it to reload my library and it gets 100 songs on and freezes. It won't connect to anything so i call them, after a long wait I finally talk to someone and he says they'll arrange an exchange and call back with more information. So I'm waiting to see how that turns out.Updated
I have one of these "mp3 players" at least they say it plays mp3s. I don't know, due to horrible firmware that conflicks with everthing mine no longer boots or connects to a computer. This would be at least the third time I had to send it in but i pushed and got a refund. The tech support man also said they were giving refunds for faulty hard drives and a disruption in their supply of new ones to replace them. When I get my $300 I paid for it, I'm getting a Creative Zen Vision M.