Pros It looks pretty and has some nice theoretical features! Super long battery life!
Cons Freezes, Freezes, & Freezes! Small buttons, long wait times...
Summary It's a shame I didn't have this thing long enough to test all the features. I got it as a gift for my birthday 3 days ago. I decided to keep it and open it 2 days ago. I already had an MP3 player, the 4+ yr old Creative ZenX Jukebox w/ 20GB. I love that thing. The only reason I was going to get rid of it was b/c it is big and it has a hard drive in it, so you can't run with it. Other than that the Creative Jukebox works PERFECTLY after 4 years! I guess I should be reviewing the Sansa right now though...
I love the look of this MP3 player. The menu is neat and easy to navigate. I like the optional expandable memory slot, voice recorder, color screen, fm radio tuner, and I even like the scroll wheel others call cheap. So it seems nice doesn't it???
Well, I connected it to my computer and installed all the necessary software. I loaded one song to test it and it worked. I played the song just fine. So I decided to load all my favorite songs... about 1700 songs. Needless to say it filled up the memory almost entirely. I made playlists and disconnected it. The player restarts automatically to "Refresh the Database", something my old MP3 player never had to do?!?!? It is on this screen FOREVER, like 10 minutes at least. I thought it was just the first time since I put all that music on there. Well I connected it again to the computer and didn't add or delete anything and it did the same thing all over taking just as long everytime.
Then I went to play a playlist. After selecting a playlist it locked up taking at least 5 minutes for it to bring the playlist up on the screen. It does the same thing when selecting an artist or album also. Then you have to start playing. To skip to the next song there is a good 5 second delay. Well when I was playing a song, I went back to the menu to bring up a new playlist and it froze. I did this around 10 hours ago and it is still frozen and ON... but hey the battery is still showing a FULL charge! I am taking this thing back to Best Buy (the only one who sells this thing). They better not charge me one of those "restocking fees"! I think I am just going to keep my OLD Creative ZenX Jukebox!
"Poor Quality"on by Jordan45477
Pros none - none - none
Cons Screen Failure
Summary If the screen doesn't work, would you like this player?
I don't. Wasted almost $300 on the e280R with two year warranty. A warranty that was useless when it came to Best Buy or Sansa, neither wanted to offer me an exchange or a refund.
The player lasted only 3 weeks, guess that makes it a very, very expensive player with a 3 week lifespan.
Non-repairable electronic junk in my opinion, spend you're hard earned money elsewhere.
Pros Thing worked great for a month, easy to use. Then, it all went to hell.
Cons Hell is this error "Connect to your PC to confirm subscription tracks." Okay, so I do that. No success. Been waiting for tier 3 tech support for more than a week!!!!!!!!!!
Summary Their Level 1 tech support is outsourced to India, and while I get along with Indian folks well, these people are helpless no matter what country they're in. Spent more than 2.5 hours with them.
Level 2 is helpful, except they don't fix my problem.
Level 3 was supposed to e-mail me a friggin week ago. Five days later, when I call, Level 2 tells me "Oh. There are some notes here, they won't touch it until you send us your log info." Heck, they didn't tell me that. I just got lucky and called and waited 20 minuts just to find that out.
The product is okay, but tech support is friggin horrible. I've been screwed out of $280!!!!!!
Pros could recharge battery
Cons couldn't get it to work
Summary I am so unhappy about this player. I have the 4gb Sansa and it works beautifully!! That is why I bought the 8gb. I wanted to have more music. I expected the same quality. No such luck. I couldn't get my computer to recognize it! I called sandisk and told them the problem and they swore it was my brand new Sony laptop that was the problem. Claimed it was that my USB ports weren't 2.0 or more. I told them that the 4gb worked beautifully, but they said that this can still happen. After an hour of talking to Sandisk, I called Sony just to make sure I understood the specs. We were on the phone on and off for 3 hours! I downloaded drivers for my computer, drivers for the Sandisk, and tried everything under the sun. Finally Sony told me that they could walk me through a reformat of my computer. I would lose all data. I decided that I was too lazy to back everything up after all I had already been through. I returned the player today. Too much drama. I have owned 3 different ones and all were easy to use, and I mean easy. This was truly a pain in the tookas! No 8gb mp3 for me. I now have the Creative Zen Vision M and am VERY happy. I must have had a lemon. Good luck to you.
Pros Lot's if it worked
Cons It didn't work
Summary I bought this unit on the strong recommendation of the sales person at Best Buy. I had used a Dell Jukebox for a few years and although the Musicmatch software that was paired with it was not perfect, it did function well enough to allow me to use it for two years.
I never did get the combination of the Sansa e280R player and the Rhapsody SW to work properly. I had many of the same symptoms many other negative reviewers experienced.
I cancelled my Rhapsody subscription, returned the Sansa player and bought an Apple Ipod Nano 2G. I hate having to go with the pack, but this time it made sense. The Ipod/Itunes combination works flawlessly.
This product was clearly not ready for prime time.