"Poor MP3 Audiobook Player, and controls hard to use."1.5 starson by mo-line9
Pros: -Excellent internal memory capacity, and option to add even more capacity through a micro SD card.
-Screen resolution is excellent.
Cons: -Very poor player for MP3 audiobooks.
-New touch controls are poor.
-Power button at top of unit hard to use.
-SanDisk tech support for Sansa Fuze+ very poor.
Summary: I can't talk about how this player functions for "Audible" audiobooks, since I do not use that service. However, I predominately use this player for playing MP3 audiobooks and the Sansa Fuze+ fails at this task big-time. When one or more MP3 audiobooks are loaded into the Sansa Fuze+ it treats each file, which can be either a track or chapter of a given audiobook, as a separate audiobook. So if you load one audiobook with thirty files (e.g. tracks or chapters) the Sansa Fuze+ indicates you just loaded thirty (30) audiobooks not one! To make matters worse if you load more than one MP3 audiobook it does the same thing to each MP3 audiobook, and then mixes the tracks or chapters, listing all chapter 1's together, then all chapter 2's together, etc. You also can't click on the first chapter or track of a specific MP3 audiobook and have the Sansa Fuze+ automatically play all the related chapters or tracks in sequence. If you create and load a playlist for a specific MP3 audiobook, which is then displayed not under the "Audiobook" menu, but hidden under the "Music" menu (sub-menu "Playlists", and then select it the MP3 audiobook may play correctly, or it may not.
As for the touch controls on the Sansa Fuze+ they are extremely overly sensitive. Like other players on the market the controls use sensors to recognize your touch by way of your body heat from your fingers. Unfortunately, if you lay the Sansa Fuze+ in your hand, with the back of the player against your palm, the sensors pickup the heat from your palm and assume you are making control selections, and the player makes random menu selections. To keep this from happening you must hold the Sansa Fuze+ off your palm, using your fingers on the thin sides of the player. The controls are also hard to use if your hands are cold, since the sensors aren't picking up enough heat from your finger to register what you want done.
I've talked with SanDisk tech support regarding MP3 Audiobook problems and they had me reload the firmware multiple times to correct the problems, but nothing worked. They then sent me a replacement Sansa Fuze+, but it still had the same MP3 audiobook problems. So they had me load the firmware updates multiple times on the replacement Sansa Fuze+, but again nothing resolved the problems. At one point they even told me a new firmware update was just posted that corrects these problems, but when I noted the latest firmware update was dated July 2011 (it was August 2012 when I was talking to them) the SanDisk tech person told me they just updated the firmware but frequently don't update the firmware date. Yeah right! If you're laughing now I understand. No software engineer would ever do that.
The Sansa Fuze+ is a real let-down as a MP3 audiobook player! The older Sansa Fuze player was a much better player. It easily supported MP3 audiobooks, and the controls were easier to use.