- Average user rating: 3.5 stars out of 7 reviews Back to product review
- My rating: 0 stars
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1 out of 1 people found this review helpful
1.0 stars
"Be Careful...Sony Service Stinks"
Pros: Unbelieveable Sound
Cons: Repair costs beyond 3 months... no receipt are huge
Summary: I received this unit as a Christmas gift. Since it was the first MP3 player I have every owned, I was amazed how good it sounded and to boot, only using it only in my car. Until...
I connected it to my computer and the "Connection" circle graphics stalled. It would not connect. After numerous attempts at trying to get it get the unit to work, I 'chatted' with a Sony service rep that told me the unit needed repair and since it was a gift and I do have the receipt, (other than I know it was purchased at Best Buy) it would cost $77 plus tax on their 'Flat Rate Program' to repair the unit. (warranty 1 year parts, 3 months labor) So I raised the bar and spoke with customer relations. I got nowhere except 'my input was greatly appreciated'. So my dilemma, $77.00 + tax to repair a $99 unit that lasted only 5 months. If the unit at least lasted 1 year, you could toss it in the trash and say well it cost me less than $10 a month to own it. However, when I added up the time I spent trying to revive the unit, the time speaking to people at Sony that were sympathetic and sorry that my I was having problems with my MP3 player, not too mention the loss of the data on the unit... I would look at my $99 twice before buying another Sony NWZ-A816. A $99.00 MP3 player is not worth this much time in a busy consumer life.
It does have unbelievable sound. The features and interaction with Windows Media Player is flawless. Now... if the thing worked longer than 5 months... (2 months longer than the end of the labor warranty) it would get a rating of 9 from me. If you buy one... make sure you figure in the cost of a third party service contract. Caveat emptor!
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