"Not impressed so far."2.5 starson by onceafireman
Pros: Nice to print or fax from my wireless laptop (via wireless router) and to finally get rid of the fax machine off of my desk.
Cons: Incompetent HP Support
Summary: I just recently purchased the HP M2727nf on clearance for $169. A really good deal if I can get it to print correctly. I won't go into the printing problem, but needless to say, it has been a frustrating experience with HP Support. My first call to them was met with resistance because they showed the printer out of warranty. I just purchased it that day! I had to scan my receipt and email it to them as proof of purchase. That wasn't bad enough, they still wouldn't help me with my printing problems because they had to update my registration information first, before they could provide me support. For $39 they could provide me support right away. Give me a break! They said it would take two days to update my information in their system. Two days later I got back on with support only to hear that they still haven't updated their system to reflect my purchase. Here it is, four days later and I still cannot get help. It just seems to me that the receipt should have been sufficient to get help at that moment. I keep telling my wife to hold me back from returning this thing because it was such a good buy at $169. If I can't get some help to make it print correctly soon, it isn't a good buy any longer. I may be going over to Brother.