"Will Not Scan w Windows 7"0.5 starson by sweetmama815
Pros: Fast printing, compact, cheap.
Cons: Display is unviewable, no back light.
Will not scan on Windows 7
Sheet feeder will not work for scan feature
HP Tech Support unable to solve, will not deal with it
I am stuck.
Summary: When I installed my new Windows 7 computer onto this printer, the scan would no longer work and neither would the sheet feeder on the scan feature. I need to scan for my business. I contacted HP and was on the phone for almost 4 hours with the tech. He had to hang up because he was too long on the phone with one customer and promised to call me back the next day. He didn't call.
I called HP back two days later with the service code the first guy had given me, and got a customer service rep from India that sincerely tried to help me. He told me they would swap it out for a newer, more expensive model and I could pay the difference. I was happy about that. He transfered me to another guy that would do the transaction. This guy spent an hour and a half including going through printers that might meet my needs, and helping me select the printer right for me with an LED display that I could see.
The next rep I spoke to said that HP doesn't swap out printers and he could not imagine how the other guy could think such a thing. I had thought the problem could be solved, or that HP would work with me. Not a chance.
Since I have this problem, I have searched all over the internet and found my problem is not unique. The people who have reported that their HP printer won't scan, also have negative remarks on the HP service techs, their lack of knowledge, and that there is no recourse.
I give them credit, however, for trying to replace my printer with a "refurbished" model. Same problem. After a number of conversations with HP techs and customer service, I have calculated the time spent on the phone with them totals in excess of 7 hours.
Now. If I had purchased this unit from HP, instead of Staples, I would have a different story. HP would probably be of more help.
Live an learn, I guess.
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