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Quality
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The HP OfficeJet 5610 includes support that straddles home-office and business-level policies. You get a one-year depot warranty; HP pays shipping both ways for repairs but doesn't provide a temporary replacement unit. Free, toll-free phone support is available 24/7 while the unit is under warranty; postwarranty call pricing depends on the support issue. HP sells supplemental policies for mission-critical support, with a two-year, next-day exchange warranty for $55 and three years for $65. HP ships the 5610 with a well-illustrated setup booklet, and a full-size manual covers copying, scanning, faxing, and troubleshooting. The ImageZone utility on the 5610's CD provides onscreen help for software features, and HP's Web site has downloadable documentation, driver updates, and so on.
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We gave the HP OfficeJet 5610 high marks for its print quality, as it turned out text that was sharp, clean, black, and legible at small point sizes. Color graphics showed good detail, shapes and geometry were free of distortion, and colors looked accurate and saturated. The glossy photo prints had such fine texture that we couldn't discern the ink dots under magnification. The 5610 produced sharp details in photos, but the colors seemed flat. The big disappointment was the scan quality: color scans were among the worst we've seen recently--they looked gritty and blotchy, with noticeable banding and muted colors. Grayscale scans were better and displayed adequate detail with a good range of grays and no artifacting.
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Color scanning | |
Grayscale scanning | |
Photo prints | |
Text prints |
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