- Average user rating: 2.0 stars out of 51 reviews Back to product review
- My rating: 0 stars
Full user review
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2 out of 3 people found this review helpful
1.5 stars
"Major Disappointment"
Pros: When it works it's good
Cons: It usually doesn't work
Summary: I've owned HP for years. This unit is going back.
After hogging almost an absurd 800MB of hard drive space, the scanning feature keeps crashing and hanging up the entire machine. The feeder stalls half way. It's useless.
I spent over three hours and six restarts of my system trying to scan in important legal documents that will need to be delayed now.
I've used HP for over 12 years but this one needs to go back to the techs, recalled with apologies or trashed.
Sorry HP. You lost me on this one.Updated
Part I
I've owned HP for years. This unit is going back.
After hogging almost an absurd 800MB of hard drive space, the scanning feature keeps crashing and hanging up the entire machine. The feeder stalls half way. It's useless.
I spent over three hours and six restarts of my system trying to scan in important legal documents that will need to be delayed now.
I've used HP for over 12 years but this one needs to go back to the techs, recalled with apologies or trashed.
Sorry HP. You lost me on this one.
Part II
I don't like giving up and I wanted to give this unit one more try ? especially after owning HP products back to the 550 series. I really wanted this printer to work.
However, I give up. I unloaded and loaded the software again and then again. Same problems only worse. I even called tech support and got some guy whose Indian accent was so bloody strong I couldn't understand him. He kept asking me for extraneous personal contact information and put me on hold THREE times before I even got to my question. I just hung up. Another 2.5 hours burned. The 6310xi unit still won't scan and keeps hanging up at the main screen for all functions.
I'm returning the unit tonight.
To add insult, HP deems it necessary to leave software traces on your hard drive even after you uninstall their two tons of "promoware."
Looking over the Cnet reviews of the other HP products shows a sad pattern of unhappy owners.
Dave Hewlett and Dave Packard. Your baby has lost it's charm and is in obvious need of discipline.
Where to buy
HP OfficeJet 6310 All-in-One:
$120.00 - $244.98
| store | price | in stock? | rating |
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Amazon.com Marketplace
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$244.98 | Yes |
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$120.00 | Yes |
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