"No longer an HP customer"1.0 starson by jk55337
Pros: Hardware appears new; no missing pieces; scanner sort of does something
Cons: Software makes this unusable, even after upgrade
Summary: First of all, let me say that I have owned nothing but HP printers/all-in-one's in the past. I've considered them to be pretty decent/reliable.
With that being said I was excited to get the 6310 after my 6110 finally died on me. I remember it having some software problems too...but the 6310 takes the cake!
I installed it 2 days ago and have had nothing but problems with it. I've had the following problems:
1. Software causes Windows system errors- every time windows boots up, I get DEP execution prevention errors, system32 svchost errors, and my system bogs waaaaay down. I even updated it to the "latest" software- nope. No effect.
2. Software bugs too numerous to count. Did they even TRY to test this software out in the real world? I mean, it's terrible. I'll just give a taste. For instance, when I try to scan using Adobe Acrobat 7 with the original on the glass, HP pops up an error telling me that originals have been removed from glass. Hard to say why this is as nothing is stuck in the feeder, nor has anything ever been in the feeder. Very annoying.
3. I tried repairing Windows- BIG NO NO for this software. I lost all the settings for it. It no longer was recognized on the network. I had to uninstall it/reinstall every time I wanted to change something. FYI this takes about 60 minutes to install on a pentium core duo. Windows only takes a couple minutes more.
4. tech support is worthless. I know a bit about computers and diagnosing hardware problems. There are too many problems here to even know where to begin.
My HP days are over.