Pros Supposed wireless capability is an attractive feature - if it works
Cons Wireless Does Not Work Properly
Summary I purchased this printer primarily because it claimed to have wireless printing capabilities. I took my time and carefully installed the software on my wife's laptop computer. When I finished the installation and set-up I tried to print a test page, only the top two inches of the test page printed. After several hours of unsuccessful troubleshooting, I decided to configure my own laptop for wireless printing and perhaps figure out why my wife's laptop would not print properly. I ended up with the same exact results, only the top two inches of the test page would print. HP's online help was pretty much useless.
Pros Fairly consistant Auto Document Feeder (ADF) for BW copies
Cons Software very limited for PDF's, Text documents
Text OCR does not produce proper replica of documents
Only reads one side of pages undisclosed until purchased
Can not use any other Software to interact with Scanner.
Summary I purchased this multifunction printer primarily to scan BW documents loaded through the ADF. The J6480 is pretty consistant at feeding and making PDF versions of the up to 25 documents at 300dpi. However, the more detail requested the slower it goes. Using the wireless access in the J6480 was painfully slow so I went back to the USB. Photos 4x6 loaded through the ADF were unusable even after a number of attempts.
Using the OCR that reads text and converts it into a text document was useless as from numerous attempts at different one page documents the results were nothing more than "$.:;%&="!"%>", from full 8.5x11 sheets of text.
Another issue I found out after purchase and calling HP is that the HP Scan Pro software only allows for one sided scanning. (I have another scanner from a different company and the software allows you to turn the pages around and the software will resort and insert the back pages into the correct order for the final PDF.) The HP software does not do this. So I attempted to use another software program to correct this problem. HP Help Screen indicates that you can use other programs via TWAIN to connect to this scanner, which I tried but it didn't work. HP's email reply to this issue was that they do not support the TWAIN driver and HP Support's last reply stated that since the J6480 scans and prints then "it is working as intended."
Seeing that I as stuck to using the HP Scan Pro software I called HP and they said I can only get assistance on the software by paying for Smart Friends Help. But, the program is not working as it says it should and you want me to pay more to get someone to tell me how to get your software to work?
During his proces I have done all that they have told me including a Manual uninstall which is supposed to fix all problems but really after that you are on your own.
My one star rating is because the ADF works with BW text, but for the rest I would give: OCR to text, slow wireless access, the Software TWAIN support, the HP Scan Pro software support all 0 stars.
If it is "working as intended", then I would suggest as a potential buyer you look for one that - works for you.
Pros There is nothing good about this product. Burn it.
Cons Software is horrible -- even just loading in drivers from HP.com doesn't completely work. It's hard to believe fixes for this printer do not work after the 10th change. Why do you think it sells for under $100?
Thanks, CNET! You guys rock!!
Summary Don't waste your time. If HP can't be bothered to fix their own software, why support them? Try Lexmark or Brother.
Pros It is readily available.
Cons Tech support is so bad. They really do not know what they are doing and do not care. All the can do is follow the script. I have had three printers die this week. One was 45 days old and the other two were less then 1.5 years old.
Summary I have been in this industry since 1988. I remember the days when HP printers were the work horse of the office. Now they are the not even lasting 2 years. I will not buy another HP printer.
"no good for faxing"on by hadahawk
Pros easy to setup
Cons unable to send a fax from pc
Summary We purchased this all-in-one for its' wireless capability and were very happy until we tried to send a fax. We could send a fax by using the control buttons on the all-in-one, but when we tried to send a fax using our pc(HP Pavillion dv6000), we were unable to do so. We tried with the wireless setup and also with the USB connection setup. In both cases we first opened Home Solutions and selected Send A Fax. After completing the Fax info we clicked Send Fax and in both cases we got an ERROR MSG "The Fax Scan Failed".
After FOUR DAYS and SEVERAL HOURS, HP technicians were unable to solve the problem. One tech even said that Home Solutions, included with Windows Vista Home Premium, is not compatable with this all-in-ones' fax software and that we may need a upscale version of Vista. "BUMMER".
Our J6480 has gone back to Best Buy. Don't know yet what to purchase next, but HP is not on our shopping list!