"Wireless Installation Nightmare"2.5 starson by cnethurl
Pros: Fast printing, versatile features, easy to use when it's working, print quality is satisfactory for business use -- I haven't tried photo printing.
Cons: 1) Wireless installation has been miserable! 2) Scanned PDF files are huge! You can adjust DPI but it doesn't affect file size(!?) On a different printer using PaperPort software, I've generated docs about 1/12th the size of these new ones.
Summary: I have installed & removed software, with and without tech support, AT LEAST 15 times. The printer kept going offline and sometimes it would take 30-60 minutes to bring it back up. (I have XP professional on an HP notebook computer, using Linksys wireless router.) After 4-5 calls to tech support (approximately 6 hours total) I think it's resolved. Our latest theory is the printer needs a static IP address, but I think there is more to it than that. Two of the support reps said they're aware of this problem and one told me about a 150mb patch I can download. Something about Windows XP using 64-bit technology and the printer using 32-bit. You know... I do something ELSE for a living; I don't want to become certified in this stuff. On the plus side, HP support has ALWAYS been courteous and patient with me, but every tech has his/her own theories on the source of the problem. As of this minute it's working like a champ but it was close. Several times my girlfriend asked me to send the damn thing back because of the sour mood it's given me. -IF- it's fixed, I'd give it FOUR STARS; down one due to the size of pdf scans.UPDATE JANUARY 4TH: The scanner no longer works wirelessly. The printer works fine but I can't scan. The software says the printer is disconnected (it always has and tech support told me it's the best I can do with Windows XP) but the network says the printer is online -- and it DOES print afterall. I am so sick of this Effing printer!!!
Updated on Jan 4, 2009