"CNET led me astray! The J6480 doesn't work with VISTA!"1.0 starson by parrhesia2
Pros: Great features for the cost.
Cons: Software doesn't work with Vista. Scanning defaults to TIF, creating giant files; won't scan in black and white and grayscale (gives error message). Updates won't fix the problem. Even tech support doesn't know what to do.
Summary: I got the J6480 because CNET editors recommended it, and because I had such great luck with the HP 6310 (running on a Windows XP laptop). I moved on to a new job, so picked up the J6480 to use at home and at my office (and now have a Vista laptop). I began scanning articles for my graduate seminar and noticed that files were 10 times larger than they were on the 6310, scanning in up to 1.1 MB per page. The files are too large to upload to my course management system--the server rejects them. I was online with a tech for over an hour and s/he couldn't fix the problem. Finally after 50 hours of uninstalling/reinstalling and searching manuals and online tech support lists, I discovered that Vista won't allow the HP scanning software to work correctly. How can CNET recommend this product with such a known problem? And how can HP not have an update available when one installs the software? I'm very very disappointed and irritated for all the time I've lost researching this problem. Still no solution. I'll be taking back the printer tomorrow.