"Problems with Vista/installation"0.5 starson by lara424
Pros: fast, cheap, small, duplexing - but doesn't work!
Cons: Problems installing on Vista, Scan button not functional
Summary: After several hours on the phone with HP over the last three weeks, I have decided to return this printer. The reps could not get it installed properly on my Vista-equipped XPS. Actually, that's not entirely true – currently, it is installed correctly, but Vista is so shot that I have such bad error messages that I need to reinstall Vista. This is a brand new laptop and I am furious with the reps for wreaking havoc on it. Through remote access they changed settings, changed permissions, changed the registry, and basically messed up my laptop so badly that it doesn't function at all now except to print. If I had more than 21 days to return, I would try to install the printer again after I reinstall Vista, but my time is up, and I'm not going to take that risk since it took us 6 installs to get to this point.
I suspect that HP's drivers are not fully compatible with Vista yet, which is really a shame. In fact, one rep even told me that "7 out of 10 times we will not be able to install."
I found most of HP's reps to be incompetent – e.g. asking me to download wireless internet software when I don't even have wireless internet – and I won't ever allow them remote access to my pc again.
Also – the "Scan" button on the actual device is not functional on my printer. I suspect this is Vista related (too many details to explain here). The reps told me to "ignore" this and that button "is not supposed to work." What?! Minor annoyance but add it to the list.
Also – the automatic ink level sensors don't work on my printer either. The reps also told me to "just ignore" this and to replace the ink when the pages start to fade. I don't really care about this feature but it's an indication of a bigger problem, in my opinion.
If you are buying this printer for a Vista pc, I suggest you immediately install the software and run several tests over several restarts (some of the error messages were coming up after successful installs; that is, a few days after a successful install, suddenly it would be asking me to insert the disk).Updated
I am learning that this printer is not "Certified for Vista," which is a designation by Microsoft given to devices after they pass a rigorous test of compatibility. Other HP printers do have this designation but not this one. Something to keep in mind for buying a printer for a Vista system.