Pros Fast print on draft mode. 2 paper trays. OCR on scan is acceptable. Nothing else is good about this printer. How did C-Net rate this piece of junk so high?
Cons It took a level 2 HP engineer 6 hours to install this printer on my computer. Nothing about this printer works as advertised. See comments below.
Summary DO NOT BUY THIS PRINTER. The first HP8500 arrived broken and could not be used. Second one was broken too, but I was so mad about unpacking, set up, going to the store, waiting in line... etc., I decided to live with it. Careful though, if the ink door does not close properly the printer will not work. The HP8500 Premier is cheap Chinese plastic junk. It is noisy, flimsy, and not intended for the amount of use that HP advertises. Only the top paper tray can be used for odd shaped paper (envelopes). If you run out of paper in tray 2, the printer will frequently default to tray 1 (despite whatever settings you use) and will eat up expensive envelopes printing your document. Forget about printing labels, the print driver is faulty (marginless paper) and the printer will cease working. It then takes a total reboot of the system to get it working again. HP said that they were working on a software fix... ya right. There is no print "door" or tray to load special papers, such as checks, envelopes, or 1 off documents. So the 2nd tray is almost worthless. Try this to email a document: 1: select HP Solution Center; 2: select option to scan; 3: Select if color or B/W, 4: add email address of recipient into the HP Solution Center book that does not alpha sort, 5: select send copy to yourself or you will never get a copy... and you must retype your email address each time 6: load pages 1 by 1 because the damn feeder double sheets... 7: pray that it works. The printer DOES NOT interface with Outlook (like Canon). Scan to document for OCR is OK, but does not scan to WordPerfect. Scan/Fax interface is burdensome and sloooow. Auto sheet feeder frequently double feeds when scanning multi page documents. This is the worst HP product I have ever owned. Barely a 1 star.
Pros It had all the features I needed for an all in one copier: scan to network, fax, duplex and reasonable ink costs, at a price that I could afford. I needed it for my home office.
Cons Despite CNet editor's high rating on the new model, the printer is not designed to last more than a couple months after warranty. Ink usage was very high. Print head check happens all the time during print jobs. Makes a quick copy a 10 minute wait.
Summary It broke about 60 days after warranty. Despite editor's high rating of the new model, this product is designed to barely make it past its one year warranty. Check out the blogs folks. I got the dreaded "paper jam" error message so many are getting. HP told me to buy another at a reduced price. If that was costing them money, they wouldn't offer it. So bottom line is that this is a $50 printer sold for $300 bucks. When it breaks (and it will very soon!!) they'll try to talk you into buying an "upgrade" at 50% of the purchase price you paid. (That's their way of getting more money out of you without giving you any service, if you weren't able to put that together.)
The "paper jam" error message is very common and can't be fixed. Not the type I got. Hardware breaks inside and triggers a perpetual paper jam message. Again, very common in the HP trouble shooting blogs. You can spend hours trouble shooting and dismantling the product, like I did. Eventually you will be told by a service man or HP itself that your only option is to buy a new printer. I paid $350 to get 400 days of use out of it. My kids have toys that last years longer. This is 2010. The technology companies like HP have the ability to make a printer that lasts more than 400 days...especially for a price tag of $300+. It is just unacceptable that we buy into the notion that printers break and we need to buy one every year. My TV's, radios, stoves, cars, video games and computers last longer than one year. Why is a printer any different?? The product is garbage and CNet ought to survey consumers a year or so after they review a product. If they did, they would take their editor's high rating off this to preserve their reputation. Whatever good you can say about the features at time of purchase, means nothing when it breaks days after warranty.
Do not buy an HP pro 8500 printer. I won't think of purchasing an HP printer for a long time. They have converted me to their competitors. After all, they can't do any worse! HP has become a company that is trying to ride on its name and make money off of the mass production of cheaply made products. At least that's true in their printer lines.
Pros Just Looks Good!!!
Cons Bought This Printer from Hp.com and Within a Week the wires in the Print head tangled up and printer stopped working. Got a Replacement as New after a Shouting Match, Now the second one is too Not working Due to Screen Freezes up. Worst Printer ever
Summary HP 8500 PRO WIRLESS
Bought This Printer from Hp.com and Within a Week the wires in the Print head tangled up and printer stopped working. Called Hp Support and was Appalled by How Little the Tech Support knows and Spoke to them for 2-3 hours and then the Hp Support says that they will Replace the Printer with Refurbished Printer, I Paid in Full for a Brand New and why should I take in Refurbished printer of No Fault of mine. After a Shouting Match I was again Transferred to Case Manager and then She send me a Brand New Printer which arrived after a Week, Tried Installing the Printer the same day and but this time a NEW PROBLEM ARISE, PRINTER STARTS TO FREEZE UP during Setup and this Problem was New to Tech Support. To make the Long Story Short it?s more than 2 weeks I don?t have Printers Sorry I have 2 printers which are just of No use and are just Piece of Junk, Guys Stay away from Hp and their Printers.
Pros Low operating/consumables cost; great features for home/home-office/small business usage; easy set up, if initially lengthy; fast, high-quality plain paper text & graphics; decent photo printing
Cons No separate paper/media slot for envelopes; would have wished for touch screen to be able to pivot/adjust viewing angle
Summary Although I am sure there are always the "lemons", I have to question some of the reviews that I've seen. I replaced a PhotoSmart AIO and Brother B&W laser with this printer. I needed a printer that was better suited for text printing with good speed/volume, at low cost, while still retaining a degree of photo-centric features, as I use this for both home projects and work documents.
Installation was very easy, if initially lengthy (the ink tanks & print heads need to be initialized). I use ethernet, since the printer is near my router, but did try the wireless, and it too was simple enough, but I believe that an ethernet connection will result in more consistent performance for a networked printer! I set this up on 2 notebooks and a netbook so far, with Windows Vista and Windows XP (no Win 7 computer yet), and there were no difficulties at all...picked the features that I wanted and that was it.
I have had none of the paper-handling woes that I have read about: Plain paper, envelopes (wish that it had a separate page/envelope slot though!), 4x6" photo paper...no jams, no errors. Nor have I had any difficulties with the ADF, but I primarily scan plain paper documents. I set up the fax on my primary phone line, which includes a phone/answering machine and dsl. Once set up, the fax has worked fine (I have had no issues with "skipped" pages, or fax settings such as color versus B&W). Copies are quick, and accurate, and although the duplex feature does impose a time delay, it works well for me. Photo printing is very acceptable, though it is a notch below what my PhotoSmart printer is capable of producing, but far, far better than any color laser that I've used. The memory slots and pict-bridge compatibility along with the lcd screen for previewing makes it reasonably flexible for photo duties. Blue tooth would've been nice, and I do wish that the lcd screen could be adjustably angled for easier viewing.
Printing? almost forgot that! It is fast...decent enough speed in normal mode, but the quality in draft is so acceptable, that I print most of my work documents, B&W and color, in that mode and it is really quick! Charts/graphs and business graphics are really sharp in normal mode, and I will not hesitate to print trifold brochures with this printer...unlike many ink jet printers, which print color graphics on the washed-out side, the pigment based inks print color just as bright as most color laser printers.
Maybe it is because I have it ethernet connected versus wireless, but I have no issues with this printer not "waking up" from sleep mode.
The two print heads cost $59 each, and should last approximately as long as most laser printer drums, but I have not gotten to that point yet, so we will see. At any rate, I will replace a $59 print head versus color laser drums, not to mention fusers and belts any time!
At a cost of $35 for a 2,200 page rated black cartridge, and $25 each for the C,M,Y carts rated at 1,400 pages, not to mention the much lower than laser electric usage, I expect this to be an economical printer (Yes, the rated pages per cart are approximations! Neither ink jet nor toner carts ever tend to meet these numbers, almost any graphics printing outside of simple text lowers those numbers, but it is rated by the same standard as the other printers)
Time will tell if this is as rugged as it appears or is rated, but if you want an AIO that can print a decent volume, at good speed, and won't break the bank on consumables ($114 for a full set of XL carts versus easily $300 - $400 for color laser toner rated at the same page range), then the 8500 Pro may be a good choice.
Pros Decent printer. Printed good photos from my PC
Cons Terrible photo prints from a Macbook using Mac software, HP software or Photo SHop software. HP tech support gave up after 2 tries, waiting over 1 hour each for service ... Adobe service equally un helpful.
Summary Can't print photo's from a Mac ... Company cannot help.