"loses network connect, print problems, software crashes"1.0 starson by the_bubs
Pros: Fast, good quality output
Cons: Poor tech support
Connectivity to network fails
parital page printing
document feeder jams
scanner options not available as advertised, or too confusing to figure out
Summary: Technical support offered me suggestions that were not applicable or already available to me online. Did web-wide search for "HP 8500 loses connectivity to network" and found out I was not alone with this problem. Printer goes to sleep and we need to reboot printer and computer to regain connectivity; On occassion, after that repair, it prints the same documment over and over again until you take it off-line and reboot the printer a second time. On occasion the bottom of the last page would not print; only solution was to reboot or change from "draft" to "normal" print mode or reboot. Would tape receipts to a page and found they would not go through the document feeder (old HP never complained); all pages on flatbed scanner are 8.5 x 14 and have to be manually cropped; "help" says I can set output size, but it's grayed out and not an option. Plain paper misfeeds - 3 pages of a 20 page document won't copy - are fed through with another page. Daily software crashes from hpqtra08.exe; did a web-search (just type in the name of the program) and it appears this is a wide-spread problem with HP. HP tech support was polite, but did not solve the problem. I did not keep going back to them. It is possible that they might have solved my problem if I had more time, but I spent hours trying to get this thing to work and could not devote any more time to fixing the failures.