Pros Fast Machine
Cons Bad Firmware
Issues with Fax and Scans
Summary I purchased a HP OfficeJet Pro 8500A All-In-One Printer on March 12, 2011 from Staples. The deal at the time is they would give you $50 for your old printer if you purchase a new HP printer like the one that I bought. The initial price at the time was on sale for $179.98 minus the $50 they gave you for the trade to bring the price down to $129.98. Seemed like a great deal?. NOT.
Since I purchased this item I have had nothing but problems. The major issue is that it goes into sleep mode and it will not wake up unless you unplug the power from it and plug it back in. It is a wireless printer on a network and I can't be unplugging and replugging it in all the time to get it going. Once you do that it also takes several minutes while it goes through a system test mode. In addition the fax system would not work properly and it would try to send in a page that was not there and then the fax would fail because it thought there was a paper jam when there wasn't. Even when you scan it wants to send in a page that you do not have, which causes and extra blank page to come up on your screen.
I contacted their customer service center and they had me download software but it did not correct the problem. On 4/14/2011 I emailed their CEO, and gave them all the issues I had with my printer. They then put me in contact with John D a service rep. John D. had me download new firmware that seemed to correct the fax issue but not the other issues. They then informed me that there is a firmware issue with some of these machines but it has not been resolved. He said he will send me a refurbished machine to replace my new machine. I was not happy about this. Regardless, I did the exchange and spent more of my valuable time getting this machine set up.
Again I had the same exact issues as the old printer. I contacted John D, HP customer service and he had me push buttons on the screens to get it to open up to a special screen that consumers can't get to unless they know the secret sequence, to reset some parameters. No matter what I did, my machine would not go to those screens. Therefore, John said they had no choice but to buy back my printer. On 5/26/2011 I faxed them a copy of my receipt so that they could refund my $179.98 + $7.80 tax for a total of $187.78.
On 6/5/2011 I send John D. the customer service representative I was dealing with and letter asking what they are going to do since I never heard back. On 6/8/2011, I wrote to their CEO again and wanted to know about my issue with Case #7501925397. They called me and left a message to call them at 1-800-756-0708 option 7 and assigned me a Case #8049441207. I contacted them and they put me back with John D. John informed me he would only pay me $129.98 and not the $50 for the Printer they bought and recycled, because he said my printer is being treated like a coupon. Staple's sends them back to HP. Therefore, I feel I am not getting a good deal. If they buy back the printer they will only send me back $129.98 of my money and now I am out my old printer which I can't get back. It is like trading in your old car for a new car that turns out to be a lemon, and then the company buys back your lemon car but they don't pay you for your trade. They are treating my old printer like a coupon and it is not.
After talking with John D, he said he wants to send me a $75 gift card for their HP store in exchange for my Printer. Sounds like a good deal but the same printer is now $199.99. Therefore, if I use the $122.98 plus the $75.00 can only buy the same printer which has firmware problems or a less expensive printer which doesn't have the same options that I want. To be truthful I don't want another HP printer ever again. If I repurchase the same printer and it doesn't work they will only give me a gift card for HP. I am now stuck with HP for a long time dealing with their issues.
All I am asking is for my $187.78 which includes tax, which is what I paid for it. I really would like a class action lawsuit filed against HP because they should not be selling Printers in the USA that have defective firmware. I am not talking software, I am talking firmware. This is so unfair to consumers and a total rip off. Trading in old equipment is not a good deal in this instance. I could have sold it at a flea market and made some money on it.
Pros Absolutely no pleasant things to say about the nightmare experience my firm had with two of these printers. Untold countless hours of lost productivity
Cons My firm bought two of these printers along with 6 other models. These were absolute rubbish. They lock up every two days and cannot be restarted without unplugging the powersupply from the wall. They drop off the network almost EVERY SINGLE DAY!!! and
Summary Absolutely horrible experience with two in a row. Three hours with HP supprot and neither one works for more than a day at a time wihout requiring a complete removal and reinstall of the printers on the computer. We are donating them to goodwill as we view them as worse than nothing. We'll buy replacement printers.
Pros The specs sound great and it has a lot of nice features.
Cons Crashes ALL the time- all the lights on the front panel flash repeatedly, and it warns to power down the printer. Once you power down, it then yells at you for powering down incorrectly.
Summary I really wanted to love this printer- but it's been an exercise in frustration. It crashes all the time- all the lights on the front panel flash- and I can only print 2-3 pages without crashing. I tried printing a one page color photo, and each time it crashed halfway through the page. It took 12 attempts (and 12 wasted sheets of photo paper) to print it correctly. It shouldn't be this difficult.
Now it crashes even when nobody is printing. It's sitting there idle, all the computers in the house are off, and the front panel lights all start flashing with a warning to power down. I power down, it yells at me for powering down incorrectly, and goes through a 10 minute startup process again. Five minutes later all the lights are flashing again- when nobody is doing a thing.
I'm extremely frustrated- after years with HP, I'm ready to go back to Canon. I did a quick google search for the model number and "flashing lights" and there are many other people with the same problem. Comeon HP- fix the software!
Pros Looks nice. when it actually prints the print quality is decent.
Cons Constantly looses connection with the computer. Mid print job the printer will suddenly say it is offline. It is even worse with the scanner. I cannot get it to scan even 30% of the time when scanning to my computer. most of the time it does not reco
Summary Lots of great things are bundled into this computer. Too bad it doesn't work.
Pros Nice looking printer. Lots of features. Software installs easily.
Cons Poor print quality. Takes a long time to clean/calibrate. Poor ink cartridge and print head design.
Summary Had issues right out of the box. Print heads were difficult to install. Contacts had sticky substance on them but I was told this was normal by HP. Print quality was not good. Black text had speckled appearance (not enough ink being applied to paper) and color prints were quite dull and washed out. I have had great experience with HP printers in the past so, I took the printer back to Staples and they easily replaced it.
I took the second one home and this time, printer indicated that there was an "error with the printheads, please replace". Removed and re-inserted print head and it calibrated fine. Did several alignments and print head cleanings, but still sub-par print quality. A few hours later, went to print a website and line artifacts appeared all along the right margin of the page. Phoned HP tech support and the person on the phone was not knowledgeable (they were following a support script). They said they would send me new print heads which would take 7-10 business days. Took the printer back to Staples and purchased a different brand.
The design of the print head contacts and the way they insert into the printhead carriage is poor. Multiple print quality issues with two brand new printers. Ink cartridges are separate from the print heads and are connected by long tubing set. I dont like this design as it leaves a lot of ink sitting in the tubing and the cleaning/calibration required when inserting a new cartridge takes a long time for ink to travel down the tubing. Print quality was much worse than my old $100 inkjet. I do not recommend this product at all.