Pros Quiet, easy to use.
Cons Won't do what is is supposed to.
Summary I tried 3 different brand photo papers including HP and NONE of them will feed. I search the forums and found that this is a common problem. It isn't a firmware issue or a software issue. It seems like the back of the photo paper is too smooth for the rollers.
I have had it for 3 days and will likely take it back unless HP has a fix soon.
Pros Fast. Excellent print quality even at normal/draft settings. Great value with individual high capacity XL cartridges. Double trays work great as long as you remember to set tray 2 as default for paper/tray 1 for envelopes. Print from ipad!
Cons If you run exclusively XP, forget this printer. Well documented problem with dropping wired network connection after several hours. Can't print mirror image. Quirky print driver interface.
Summary If I could, I would give hardware 7 stars and software a minus 3. Outstanding hardware capability and value offset by frustrating software implementation.
There is a lot to like about this printer. In my graphics business, I run it on a network shared by three computers. For the money, its hard to believe there are this many features. Nice color accuracy, excellent print quality, much better than our Kodak and Brother multifunction devices. Much better ink economy with XL cartridges. Even the setup cartridges lasted a long time. Average scan quality and nice to have legal size scanner. Decent copier but sometimes scanner has trouble compensating for light gradients which appear washed out and off-color. Nice touchscreen, but I mostly print and scan so I don't dig into the menus all that much.
Paper Handling- I read other reviews citing problems with tray 2 setup and printing. These must have been fixed with firmware upgrade because I have had good luck printing envelopes, labels, and photo paper from tray 1 and plain paper from tray 2. Doc feeder works well. Despite all of the other features HP built-in, lack of a bypass tray seems like an oversight on a printer geared for office production.
Print driver/firmware - Can't vouch for fax as we use scan/email, a nicely integrated feature as long as you are not using XP; you have to disable as a workaround to avoid dropping from network. HP refuses to address this well documented issue - shame on HP. You get the idea that whoever designed the software has never USED software. One example; you have to go to the shopping section to enter the maintenence menu! Another example, the 'workaround' for the communication problem is to disable scan to PC and change an ink alert setting. However, you cannot save the ink alert setting, it returns to default setting at each restart. A third example - there is no way to print mirror images. Even the most basic compeitive printers offer that feature. Just read the support blogs and you realize that HP sources their support overseas and the communication barrier apparently extends to software design.
Apple air print works great. Up and running in a few minutes. HP e-print is another interesting feature although I have not tried it yet. I can see the value of remote printing, but I hope it's not as poorly implemented as the rest of their software.
Pros The auto feed for copying documents does work well, and doc printing is very good.
Cons Switching paper trays did not seem to work. Photos smudged on glossy papers; you need the new HP Advanced photo papers. Double sided printing takes a very knowledgeable HP tech to help configure
Summary I could never get the printer to switch from using one paper tray to the other. Opening a tray 1 also requires fidgeting the paper under the paper holder above it.
Photo printing is only fair unless you use the new "Advanced" papers from HP--on premium glossy they smudge. This is not stated anywhere; an informed HP tech told me (reportedly based on the use of new inks). Even then photos are a little dull and lacking detail. Okay, it is not a Photosmart, but why not build the new Officejet 8600 for better photo results too?
COPYING one sided docs to two sided docs works fine and with neat auto feed. The biggest problem is getting the double sided PRINTING to work, with MAC OS 10.6.8. and MS Word 2011. After three techs, a supervisor told me. You have to open Text Edit, use the File to select Print and Preset it by writing in MS Word and then select Two-sided. Then open Word and you should see the option for two-sided PRINTING. There are no instructions for this, and three techs were unable to help. The memo may go out.
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